Hi Suresh, Thank you for your review, we are sorry that you felt your experience was not a good one. After having a phone call with you to find out what we can do better next time, we found out this review was purely based on the charges that the landlord recovered from your deposit due to the condition in which you group left the property. This is unfortunate as it sounds like your experience throughout the tenancy was a good until the deposit stage. Whilst I understand this is not the outcome you wanted your head tenant did decide to accept the charges that you were presented with. Your comments on the phone have been taken on board and we thank you for giving us this feedback. Kind regards Jack Flanagan

Hi Michelle, Your name does not come up on our database so this review may not have been intended for Nicholas Humphreys Hatfield. I believe your review was meant for the Northampton branch. Can you please check this and leave this review for the correct Nicholas Humphreys. Many thanks Jack Flanagan

Hi, Thank you for your message and it is disappointing you have left us with a one star review. As explained, you booked in a viewing at 10am on a Tuesday 24th, and we received a booking for the property overnight Monday 23rd evening whilst our offices were closed. When we found out about this at at first thing in the morning on Tuesday, we notified you via phone call and rescheduled you in for another viewing later in the afternoon at 2pm as we understood your situation and were willing to find a way to not make this a wasted journey for you. However it is unfortunate this property was also taken too which I notified you about the second it happened at 12pm. We are currently in a place in late September where many students are desperate for accommodation and we must keep advertising properties until somebody has reserved a property. Some of these viewings happened on Friday and Monday. Although I appreciate you travelled far, we're unable to give priority to anybody or offer any special treatment as many people are in a similar boat to yourself. If you notified us that you were having to travel quite far, we'd have happily facilitated an initial video call or video of the property if you were comfortable reserving on that basis as we use this service to facilitate international students or students who would be forced to travel quite far. As previously mentioned, we have saved your information on our system and we will notify you if a similar property does come up. Although I understand it is infuriating when a property is reserved on the same day as your viewing, if you could re-evaluate this review it would be appreciated. However our advise is to search around PAL Registered Agents like ourselves within Hatfield and ask for their room availability. However please consider you are amongst hundreds of students who are currently searching for last minute accommodation and there isn't enough accommodation for all, so this event where a property is reserved during your enquiry is fairly common at this time of year. I would personally suggest if you are looking for accommodation for September 2025, you should start looking from January. I wish you well in searching for a property in this busy time and once again if another property does come up, we will notify you immediately. Kind regards, William Beaty, Lettings Manager

Thank you for your review Saad! Jack Flanagan

Hi Conrado, thank you for your feedback, however we have no records of your name in our Hatfield Branch which you have posted this review to. As we are a franchise, it is common to post this under the incorrect branch of Nicholas Humphreys as we are not working directly with other Nicholas Humphreys in Nottingham, Leicester etc. Please may you delete and redirect your review to the relevant Nicholas Humphreys Branch to provide accurate feedback to that branch specifically. If you were a tenant of Nicholas Humphreys in Hatfield under a different name to your Google one, please inform us on hatfield@nicholashumphreys.com so we are able to address your concerns accurately. Kind regards, William Beaty, Lettings Manager Nicholas Humphreys Hatfield

Hi Cecilia, Thank you for your feedback however just to clarify the situation, the cleaning you were charged was for your room and a portion of the kitchen which was in a bad state. If you want more evidence of this to explain the charges we are more than happy to send this to you in an email. The reason for the extra charges was due to your rent arrears as you moved out halfway through a month which hadn't been paid for in rent, you also elected to pay your early termination fee from your deposit which we only done to try and help you out and don't typically do this. Kind regards Jack Nicholas Humphreys

Hi Carla, you have left this review for Nicholas Humphreys in Hatfield. As we have no record of you on our system, you may need to contact another Nicholas Humphreys office and post the review instead on the correct branch of Nicholas Humphreys as we are seperate franchises with seperate reviews. Feel free to contact our Hatfield branch on 01707 242 890 for further clarity.

Hi Kirsty, unfortunately we do not have any record of you in our Hatfield branch. We would appreciate removing this review and posting this review to the correct branch of Nicholas Humphreys as we are seperate franchises such as Southhampton, Nottingham etc. Feel free to contact our Hatfield branch on 01707 242 890 for further clarity.

Hi, you have left this review for Nicholas Humphreys in Hatfield. There is a seperate Nicholas Humphreys in Northhampton so please could you redirect your review there to the correct branch of Nicholas Humphreys. We are seperate franchises with seperate reviews. Feel free to contact our Hatfield branch on 01707 242 890 for further clarity.