I appreciate your response, but I must clarify and correct some points. I moved into 23 Cunningham Avenue as an individual, not with friends. I met my housemates after moving in. I moved into 23 Cunningham Avenue, Hatfield, as an individual tenant, not as part of a group or with friends. I met my housemates after moving into the property. I urge you to avoid making assumptions about students being inherently irresponsible. While it's true that some individuals may cause damage, it's unfair to generalize this behavior to all students. In fact, the vast majority of students are respectful and responsible tenants, and it's essential to recognize and appreciate this Similarly, tenants could justifiably claim that all landlords prioritize rent collection over providing basic amenities and maintenance. This includes neglecting pest control, ignoring repairs, and unfairly shifting blame onto tenants. It's essential to recognize that such stereotypes can be detrimental and that both parties deserve fair treatment and respect. Regarding the cleaning, dusting, and repainting issues, I understand that deductions were made from our deposits. However, it's been six months since we moved out, and our deposits have still not been refunded. Why our remaining deposit balances have not been refunded. You have deducted amounts from each of us for repainting, cleaning, dusting, and damages. However, considering we are five individual tenants from different backgrounds, occupying separate rooms, it is unfair to hold each of us jointly responsible for damages or issues that may have occurred in other rooms. I request that you reassess the deductions and refund our balances accordingly. I strongly disagree with the implication that residents introduced bed bugs into the property. Having personally encountered dead bed bugs in my own room, I believe it's clear that the infestation was pre-existing. Furthermore, your acknowledgment that the carpets were 5 years old at the time of our tenancy speaks to the underlying hygiene issues that contributed to the problem The agency's practice of deducting money from each tenant for damages, cleaning, and repainting raises concerns. With five separate rooms and tenants from different backgrounds, it's unfair to hold each person responsible for others' actions. I request that you collect damages from the responsible individuals and refund the remaining balance to the other tenants. I've experienced difficulties in getting responses from the agency regarding our refund. I appreciate your acknowledgment of the property's age and outdated furniture. However, during my tenure, these issues were prevalent. The day I moved in, the landlord was still working on repairs, and the room was messy. I had to clear the clutter myself. This experience, combined with the lack of professional help for repairs and maintenance, raises concerns about the landlord's commitment to providing a habitable living environment. The bathrooms in the house had severe leakage issues, which caused significant water damage to the room below. The water leakage was so extensive that it poured down like a waterfall, creating an unacceptable and unhealthy living environment. This, combined with other issues, makes 23 Cunningham Avenue one of the most unhygienic and poorly maintained properties I've had the misfortune of occupying In conclusion, I request a fair refund of our deposits, taking into account the deductions already made. I also hope that the agency and landlord will reassess their practices to provide better living conditions and more transparent communication with tenants.