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Nicholas Humphreys - Hatfield

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Worst ever experience. Highly NOT recommended for students studying at the university

Reply from agent

Thank you for your review Saad! Jack Flanagan

1.00 /5

The service during the year was mild, they came to do checks monthly. However, there was problems with the house, such as the toilet drain, which refused to fix and just told us to buy a product, even thought we tried it before and didn't work. After the contract finished they wanted to chage us for the drain repair, which we refused since we were asking for it to be repaired during all the tenancy. They are really scammers, I was there for a year, and when moved in there was no cleaning done, the cupboards were very dirty I had to clean it everything. After a year, when we left, they made us pay half of the deposit for a deep cleaning service, that I did not have when I moved in. They gave us the rest of the deposit 6 months after moving out, we had to email and called more than 10 times because they stopped answering us back for 2 months. Prices are alright for rent. If you are happy to loose all your deposit by these scammers, go for it.

Reply from agent

Hi Conrado, thank you for your feedback, however we have no records of your name in our Hatfield Branch which you have posted this review to. As we are a franchise, it is common to post this under the incorrect branch of Nicholas Humphreys as we are not working directly with other Nicholas Humphreys in Nottingham, Leicester etc. Please may you delete and redirect your review to the relevant Nicholas Humphreys Branch to provide accurate feedback to that branch specifically. If you were a tenant of Nicholas Humphreys in Hatfield under a different name to your Google one, please inform us on hatfield@nicholashumphreys.com so we are able to address your concerns accurately. Kind regards, William Beaty, Lettings Manager Nicholas Humphreys Hatfield

1.00 /5

This is worst agency ever…. They charged me for cleaning the whole house when I wanted to end the contract in between, checked with the tenants living in that property now and literally nothing was done… £75 to clean the room which was already been cleaned by me and it’s £75 was charged just for one person… how stupid…I gave my keys on 6th but charged for 12 days rent.. my whole deposit which was £435 is taken and I had to pay extra £105… students be aware they are scammers.

Reply from agent

Hi Cecilia, Thank you for your feedback however just to clarify the situation, the cleaning you were charged was for your room and a portion of the kitchen which was in a bad state. If you want more evidence of this to explain the charges we are more than happy to send this to you in an email. The reason for the extra charges was due to your rent arrears as you moved out halfway through a month which hadn't been paid for in rent, you also elected to pay your early termination fee from your deposit which we only done to try and help you out and don't typically do this. Kind regards Jack Nicholas Humphreys

1.00 /5

If you want a agency that is relaxed and leaves you alone to live in the place you pay for this is not the company very prying and causes a lot of stress and makes problems out of nothing if you student there are a lot of other agency's that I would recommend

Reply from agent

Hi Carla, you have left this review for Nicholas Humphreys in Hatfield. As we have no record of you on our system, you may need to contact another Nicholas Humphreys office and post the review instead on the correct branch of Nicholas Humphreys as we are seperate franchises with seperate reviews. Feel free to contact our Hatfield branch on 01707 242 890 for further clarity.

1.00 /5

Avoid going with this agency! We have been left with no heating, hot water, broken washing machine and now no Wi-Fi. I have sent numerous emails, texts and phone calls explaining this is disgusting the way we are being treated! And yet again still no response. It is illegal to leave us with no hot water for longer than 24 hours and it has now almost been a week. It seems like no one is bothered by this as there is no matter of urgency. We were promised the work would start Monday and to my shock no one has been round and it is now Tuesday! If anyone has any advice on how we can take this further please let me know as this is now considered to be hazardous.

Reply from agent

Hi Kirsty, unfortunately we do not have any record of you in our Hatfield branch. We would appreciate removing this review and posting this review to the correct branch of Nicholas Humphreys as we are seperate franchises such as Southhampton, Nottingham etc. Feel free to contact our Hatfield branch on 01707 242 890 for further clarity.

1.00 /5

THE WORST & I MEAN THE WORST COMPANY EVER. These people are greedy THIEVES! Loved in a house with my friends during uni @NN and we practically had to sort everything utilities wise ourselves. Lack of care for their tenants and then want to demand money from us a YEAR LATER lying in an email saying our tenancy ended this year when it ended last year. Don’t find your student home with them you will regret it trust me . The landlords they have are terrible. House had mould and the landlords done NOTHING!

Reply from agent

Hi, you have left this review for Nicholas Humphreys in Hatfield. There is a seperate Nicholas Humphreys in Northhampton so please could you redirect your review there to the correct branch of Nicholas Humphreys. We are seperate franchises with seperate reviews. Feel free to contact our Hatfield branch on 01707 242 890 for further clarity.

1.00 /5
Reply from agent

Hello Harry, Without any comments, I cannot respond. If you wish to discuss your grevience, please contact our office on 01707242890 so we can discuss this further. Thank you!

1.00 /5
Reply from agent

Hi Jake, Your name does not come up on our system so we would love to know what this review is for? Please get in touch with us Kind regards Nicholas Humphreys Hatfield

1.00 /5

The staff here runs it’s own rules and regulations. If you want to get out of the tenancy it’s very difficult as they will take up your time and give X number of reasons. Was seeking legal option against them but it’s a waste of students time and energy. Will suggest Strats or Raine. If your in contact with Jack record your conversations as he go backs in his word and the Director Raj doesn’t listen to our side.

Reply from agent

Hi Abhijeet, Thank you for your review. The steps were explained to you about how you can exit the tenancy when you asked to leave halfway through, but after explaining this to you we didn't hear anything further and you stayed in the house for the full year. At no point did we make it difficult for you to leave and we are sorry you feel this way. Good luck with the rest of your studies Kind regards Nicholas Humphreys Team

1.00 /5
Reply from agent

Hello Mr Enirayetan Thank you for your review. Without any comments from yourself i am unable to respond to your review! I am sure I am able to explain anything you were unhappy with, if you contact us. Thank you.

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Address

82 Great North Road, Hatfield, AL9 5BL, UK

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