I will not recommend this agent to anyone, they do not care about the tenants and they create way to get more money from tanants.From the beginning of my contract to the end of the contract was a horrible experience for me.

Went to this estate agent about 3 years ago and had the most awful experience ive ever had with a letting agent. Terrible customer service and they will try to take every last penny you have when you move out. Cant stress enough never to choose them.

I had booked in a viewing, which was confirmed a couple of days before. On the day, i turned up to view the house, they weren't there. So i tried calling, emailing and texting and got no response, even went to the office, which was hard to find, and noone was there. Have had no reply to my email since, asking what happened, and no apology.

They make misguiding advertisements. A 1 bedroom apartment as a 2 bedroom apartment and charging for a 2 bedroom apartment.... When we moved in, the neighbors were just completely awful!! Listening to music all night long, arguing at 2am, partying every single week, they brought in dogs that would start barking in the middle of the night. They would constantly fight outside our door( the neighbor next door would alway pick up a fight with the guys upstairs). We have contacted the agency and kindly asked them to help us out with this....the only respons they gave us is that they can't do anything except send them a letter in which they can tell them to stop the noise. We have been constantly contacting the agency that the outside hallway and staircase is just disgusting, trash everywhere, flies , puke from the drunkards living next to us and poop from the dogs they have. We complained for over 3 months just to be told that someone will come to inspect....nobody came to inspect, nobody came to clean!! After we moved out they tried to cut from our deposit for items that are older than I am and for "missing" stuff that they didn't even bother to check for in the appropriate place (initial place where they were when we moved in first). It's been 2 months since we moved out and as of today we have not received our deposit back!!! DO NOT USE THIS COMPANY! Go with anyone else, but not this company. They will rip you off, they will not give you back the deposit and they will delay anything request from them!! If you do have a contract with them, don't hesitate to report them to the council!

My experience here has been the worst I've not even moved in yet. Emilia the secretary over there at the Nicholas Humphreys here in hatfield is the worst she's been very rude and inappropriate towards me she also purposely gave me the wrong key and now wouldn't pick up my calls so I'm homeless. Warning guys beware of her she'll trigger your very last nerve