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Curchods Godalming

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
2.00 /5

I haven't seen the photographs yet and this is part of the problem. The photographs may be good, but the photographer seemed to lack enthusiasm, was rather taciturn and uncommunicative. The main problem is that the photos were taken on May 18th and still today (May 31st) they are not on the website for my holiday cottage. At peak booking time this is most frustrating. I could have employed my own photographer locally and got this sorted in a few days Not impressed

1.00 /5

Truly shocking experience with this company. Left me feeling conned, helpless and incredibly frustrated. After paying over £7000 to pay for a ‘reservation fee’ for modern method of auction on a property (a fee that does not go towards the capital of the property, but instead goes towards a speedy and ‘efficient’ delivery process). What started as a 60 day timeline quickly became 120 days for handover. 9 months in and I am still waiting. My initial point of contact for his company ignored my calls / emails so much that she was actually removed from the role and I was assigned a new employee, who respectfully , was a lot better at actually responding. However it was clear that she had very little control beyond contacting the sellers solicitor and receiving no response. Without going on too long as no one has time to read such lengthy snotty nose reviews, If you are able, avoid this company at all costs. There is no respect to the buyer and the money you have parted with, only to be ignored and told the same news for months and months on end with no attempt to rectify the situation. If you want to spend your time emailing and calling on a weekly basis for up to a year, and contacting an ombudsman then this is the company for you. If not, get out whilst you still can.

Reply from agent

Hi Fin, Thank you for taking the time to share your feedback. We're very sorry to read about your experience and appreciate how frustrating this has been for you. We understand the concerns you've raised regarding the timescales, communication and the level of support you received throughout your purchase. This is not the experience we aim to provide, and we're sorry that your journey has left you feeling so disappointed. We're pleased to hear that your experience improved after your case was reassigned, and we appreciate your recognition of the support provided by your new point of contact, although we're sorry this wasn't enough to change your overall experience. Thank you again for taking the time to share your feedback. Your comments are important to us and will be used as part of our ongoing review of our service. Kind Regards, Customer Experience Team

1.00 /5

Same as other reviews told to submit a bit and seller would accept ,property was still at pre marketing. Once bid submitted the auction suddenly opened . Bidding stressful and unfortunately didn't get the property. Emails then received 2am next morning to say we had been outbid

Reply from agent

Good Afternoon. Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations and that you found the bidding process frustrating. We understand your concerns regarding the pre-marketing stage, the auction process and the communication you received. This is not the experience we want our customers to have, and we appreciate you bringing these points to our attention. Your feedback will be shared with the relevant teams as part of our ongoing commitment to reviewing and improving our processes. Kind Regards, Customer Experience Team

1.00 /5
Reply from agent

Hi Tom, We’re sorry to see that you were disappointed with your experience. This is never the impression we want to leave customers with, and we appreciate you taking the time to leave feedback. If you would be willing to share more about your experience, please do contact us directly at experience@iamproperty.com as we would welcome the opportunity to look into this further. Kind Regards Customer Experience Team

1.00 /5

Nadine was brilliant and can't fault her. As for my experience. I lost £8,000 so how do you think I feel. I asked for a £10,000 reduction in price due to problems and over valuation of the property after a more extended viewing. From the £170,000 to 160,000. And was more than happy to complete. This was refused so had to cut my losses. Only to see it go back on auction and selling for want I offered. As the new buyers will have also paid the deposit it means I am sold and the agents made a total of £16,000 from one property. No wonder they didn't want to drop the price and for me to complete. I lost my deposit of which I do feel that even tho I had to pull out, due to the situation do feel a partial refund would have been the amicable thing to do. Especially considering how much I am sold made from this sale and as the house sold for what I was offering

Reply from agent

Hi Philip, Thank you for taking the time to share your feedback. We're pleased to hear that Nadine provided you with excellent support throughout the process, and we'll be sure to pass your kind comments on to her. We're very sorry to hear how disappointed you are with the outcome of your purchase. We appreciate that this has been a frustrating experience for you, particularly given the concerns you've raised regarding the property, the negotiations and the reservation fee. We value all customer feedback, and your comments will be shared with the relevant teams as part of our ongoing commitment to reviewing and improving our service. Kind Regards,

1.00 /5

Today, 8 months after I withdrew my land from sale I received an email telling my they will charge me should I sell the land within the next 12 months! They couldn't even be bothered to reply to my many emails in Oct 2025 when they supposedly ' sold ' my land for an agreed price, then came back telling me the " buyer " had reduced the agreed sale price by a large amount. This company are a total nightmare. There is no way I could recommend them to anyone.

Reply from agent

Hi Denise, Thank you for taking the time to share your feedback. We are sorry to hear that you remain disappointed with your experience and that the recent communication has caused further frustration. We appreciate the concerns you have raised regarding the handling of your sale, the communication you received and the recent email relating to your agreement. This is not the level of service we aim to provide. We would welcome the opportunity to review your case in full and clarify the matters you have raised. If you have not already done so, please contact our Customer Experience Team at experience@iamproperty.com, so we can investigate this thoroughly. Thank you again for bringing your concerns to our attention. Kind Regards Customer Experience Team

1.00 /5

If I could give 0 stars, I would. I listed my late father’s flat for auction through I Am Sold, via a local estate …

Reply from agent

Hi Terri, Thank you for taking the time to share your feedback. We are very sorry to read … More

1.00 /5

Buyers should be very careful with I Am Sold. Their own T&Cs say that where there is a reserve price, the seller may bid, or …

Reply from agent

Hi Ben, Thank you for taking the time to share your concerns. We are sorry to hear that … More

1.00 /5

I’ve been trying to speak to someone for 3 days (on hold forever) and made online enquiry and nobody has bothered to call me back. No faith in this company !

Reply from agent

Hi Matthew, Thank you for taking the time to leave your feedback. We're very sorry to hear … More

1.00 /5

A series of errors Floor plans at launch were incorrect schematically and numerical floor size calculations. Advert text was rushed and of poor quality, later explained as being due to staff working whilst sick. Incorrect personal data was shared on sales notices Viewing staff needed accompanying as did not know the facts of the house Whilst overall our experience was very poor, it is worth saying that Adam at the Godalming branch is good.

Contact details
Sales Phone:

01483 427101

Lettings Phone:

01483 450680

Opening hours

Unknown

Address

27 High Street, Godalming, Surrey, GU7 1AU, South East, UK, GU7

Our estate agents in Godalming specialise in the sales and letting of residential properties in Godalming, Busbridge, Milford, Witley and the surrounding villages. Whether you’re buying, selling, letting or renting in the local area, Curchods Estate Agents are the experts on your doorstep in Godalming. Our estate agency office in Godalming opened as the first Burns & Webber office in 1986. Having owned and run Burns & Webber estate agents for over 17 years, in 2024 we rebranded our estate agency in Godalming to Curchods Estate Agents, to further establish our connection to the largest independent estate agency in Surrey with access to a network of 25 offices. We have established a reputation for sound and reliable advice particularly relevant in today’s challenging market. Our friendly professional team, led by Partner Jonathan Rhodes-Smith, have more than 70 years combined estate agency experience and a proven track record for delivering results in all markets. Godalming is a historic market town offering a wonderful mix of character cottages, period townhouses, and spacious family homes, as well as prestigious properties in sought-after locations such as Busbridge and Charterhouse. The town’s thriving property market attracts families, professionals, and investors looking for a balance of countryside charm and modern convenience. Families are drawn to the area for its excellent schools, including the renowned Charterhouse School, as well as Godalming College and several highly rated primary schools. Commuters benefit from direct trains to London Waterloo in around 40 minutes, while the A3 provides easy access to Guildford, London, and the South Coast. With its picturesque streets, independent shops, and beautiful riverside walks along the River Wey, Godalming is a truly desirable place to call home.

Our team

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