Dismal service. Booked me two EPC surveys, didn't show up for either of them, and then when I chased them up said they'd decided not to serve my area despite having sent me two booking confirmations. Wouldn't recommend to anyone!

Tried renting a property with White And Guard and was treated terribly. Wouldn’t listen to either mine or my partners questions, nothing was explained to us in a kind manner and overall unhappy with this company, will not be using again. Refused to give our deposit back and staff were very rude

For the next customers of this agency: be very careful. In case something happens and you need to leave your rent early, they DO EARLY LEAVING FEES WHICH ARE £600!!!! …

They should be ashamed of what they're charging. £3k per month for a 3 bed flat on Muller Road, with one bedroom being barely bigger than the bed in it, a garden that looks like a bomb has been dropped on it, and with every single piece of furniture in the entire house looking like it's been rescued from the nearest recycling center. Disgusting.

I had dealings with this firm some months ago as a prospective purchaser. They gave me the run-around for weeks, rarely following protocol. It was either incompetence, or arrogance..... In my personal opinion the office has a very unprofessional relationship with a Mr Tosh, the Property Asset Manager at Surrey County Council/PROPERTY DEVELOPER?!??

Let down twice, assessor did not attend again which caused me inconvenience as moved my work schedule to accommodate the appointment. Didn't even have the decency to call and say he wasn't coming. Very bad customer service, won't be using them again

I love the goal of helping students but wish they were more responsive. Have tried calling, emailing, the chat service etc Edit in March They need to have an option to filter out "coming soon" properties from the website. Because truthfully they're not coming soon. Been on the waiting list for such properties since December and only one ever actually became available and it was apparently fully booked on viewings the same day. When I emailed I was told there was no guarantee the properties would actually become available at all. So they just have a bunch of unavailable properties cluttering the website

Don’t use hyrbr!!! The agents we spoke to were always really nice and apologetic but the organisation of the agency itself was awful and our living conditions were severely effected by this - when we moved in the house hadn’t been cleaned at all and the rooms had previous tenants possessions that we had to sort though (including passports, rubbish, clothes, dishes etc.) regardless of them saying it’d been looked through by a man who laughed and said ‘good luck’ to my housemate when handing over the keys. We also were unable to use one of the rooms in the house (for 2 months) that was completely filled with old mattresses, broken bed frames, broken bits of wood - as no matter how many times we contacted hybr to come and clear the rubbish they kept pushing back the dates to do so while refusing our ask for a rent reduction (we were paying almost £700 a month for this under kept and unsafe property!!) due to the state of the house when moving in and the loss of the room. We also had severe leak and mould issues in two of the rooms and there was little to no communication in terms of when (or if!) work would take place and when we woke up to scaffolding outside of our bedroom windows (with no curtains because they were broken!) it was a surprise to us all. They also mistakingly didn’t collect three of our rents for one month (because one of our housemates paid in advance for 3 months - which they had been told prior) regardless of us saying multiple times that this was a mistake they repeatedly said it wasn’t and that we had all covered our rent so no payment was possible - only for, when the landlord replaced hybr for SU lettings, them to spam call me asking for £1,836 immediately - admitting it had actually been their mistake all along while simultaneously harassing us for the payment the same day. When SU lettings took over the property they said themselves that the state of the house when we moved in wasn’t acceptable and that alone meant we were guaranteed a return of our full deposits regardless of what it was like after we left due to the seriousness of the issues - since then we’ve had numerous works done to the property that were deemed unacceptable and unsafe by the new letting agents, that Hybr had played down or pushed aside. Overall, there were countless incidents like this that won’t fit in this review - but i would say that while the agents themselves (especially Giuseppina) were always lovely to speak to and as helpful as they could be - the company as a whole does not care about the living conditions of its tenants and unless there is little to no other choice will continue to ignore any issues as long as possible - i have lived in multiple student houses with different agencies and have never been treated with such a lack of respect or made to live in such disgusting conditions while paying extortive rent prices.

Lead Hero contacted me and wanted to present their system. I thought I'd give it a listen, especially since the man who scheduled the appointments was really nice on the phone. Today, Mr. Kießling called me and was anything but friendly. The conversation started with a discussion, at which point I asked Mr. Kießling if he wanted to continue the discussion or present the system as previously promised. Mr. Kießling then ended the call. My experience with Lead Hero has therefore been very negative!

I feel compelled to share my recent disheartening experience with Burns and Webber, specifically highlighting my interactions with Jonathan, the Director of the business. My intention is to provide potential customers with insights into the challenges I encountered during the property-selling process, emphasizing the crucial importance of selecting the right agent. My disappointment began when Jonathan, self-proclaimed as the "local expert," provided us with an independent asking price based on his purported "extensive" local knowledge and "comparable data." Trusting in his expertise, we proceeded with his recommendation. However, the reality sharply deviated from his assurances. Despite Jonathan's bold claims of having 380+ prospective buyers in our property's price range, the promised 10-15 viewings materialized into just ONE over a two-month period. This lone viewing was conducted at a substandard level, with the assigned agent demonstrating a lack of basic information about the property, information we had already provided to Jonathan during our initial meeting. To compound the frustration, Jonathan assured us of weekly progress and feedback calls throughout the eight-week period. Shockingly, we received only two calls, leaving us uninformed and in the dark for the majority of the process. Drawing from my five years of experience in the business and involvement in approximately 250 transactions, I can unequivocally state that Jonathan has proven to be disingenuous. His lack of professionalism and accountability for the shortcomings of both himself and his team is concerning. Furthermore, he appears unwilling to receive honest and fair feedback regarding the lack of service and unfulfilled promises. In conclusion, if you're seeking an agent to ensure your property languishes on the market without selling, I wholeheartedly recommend Burns and Webber, based on my regrettable experience.