No issues until it came to claiming back deposit. Minor cleaning issues noted by the estate agent and we agreed to cleaning reduction assuming would be small amount for a couple hours. Charged £200. Ridiculous as would have required 2-3 hours maximum. Additionally had added value to the flat we rented by building a built in wardrobe with landlord permission. No offer of cash or even a thanks for this. Will be strongly advising anyone against using Umega.

Awful maintenance and response team. The flat I'm renting is nearly a grand a month. There was a mouse problem which took weeks to fix, I found mouse droppings in many places. The boiler was leaking gas and I had to call the emergency services. The TV went off with a bang, which was compensated relatively quick. Now the bed has been broken for over 2 months since I reported the problem and is still not fixed. The cistern also takes forever to fill up and have no response from the team after a week. Is the team ran by Uni students??? Just not very professional at all. Edit: It has been a month since I have written the review, I'm still waiting for a new bed, I have written to the department manager and have received nothing for two weeks, this is beyond a joke.

I have been a customer of Umega for 2 years as a landlord. I have now left this agency due to the shocking treatment I have received in the last 2 months. As a very busy person I relied on them to provide me with reasonable quotes for work that needed to be done in my flat. I received a quote for over 3k to have some screed and laminate put down in a very small area. When I questioned this I was basically told it was either pay that or go elsewhere. I had to take time out to go and source a joiner who did it all for less than £300. What upset me the most was I was told that my flat was dangerous and the floor was going to collapse. I had sleepless nights over this damaging misinformation which was confirmed to me was absolute nonsense. When I informed them of my dissatisfaction and I was leaving they really didn't care, the customer service I have received has been very unfriendly. I also got in touch with one of the directors, and to this day he has ignored me. So much for their jolly facade! I have also tried calling them and no one is answering my calls. To top off this unfortunate experience, my flat has been left filthy. I have asked them why it hasn't been cleaned and handed back to me in the clean state I handed it over to them and they have told me it has been cleaned. It hasn't. The contractor they use is either confused or not very good at cleaning! This is just another mess of theirs I need to sort out. If you are a landlord looking for an agency to manage your property, I certainly wouldn't recommend them. If you are reliant on them to source tradesmen (i.e. your not based in Edinburgh) for you you could be in a situation where you would have pay 3k + for a bit of laminate flooring!

I have lived in 12 cities in 5 countries so you can imagine how many times I have moved around and my experience with Umega has by far been the worst. They kept leading me on and eventually on the day that I was supposed to move in to a new place, they said they had found somebody else. They blame it on the landlord and that he makes the decision but I expect the agency as the mediator to be transparent about my chances and not act all cheerful and reassuring until the last day of my lease and then reject me. I was very clear from the beginning about my guarantor and timetable and called in a few times to go through my documents to get the confirmation that everything was in order and they made it seem like it was. I was ready to pay the deposit from the start but they kept prolonging the procedure and taking days to respond to an email, wasting my limited time, money and energy until the day that I was supposed to move out of my place and move into a new one.

Before summer this year, me and my partner would have given Umega five star review but after the way they have handled disruptive rewiring works in our flat and failed to take our health concerns and other issues properly, we are rating them one star. They have failed to take our health concerns properly, with the rewiring works causing so much dust that it exacerbate my partners asthma. We couldn’t stay in the property due to this and when communicated to Umega that this was happening, they framed our concern as an unfortunate consequence of the rewiring works. They have failed to properly compensate us for the disruption the works has caused which spanned to nearly 5 weeks until completion in which our flat was back to it’s pretty-rewiring state. We have launched an online campaign against Umega Lettings together with LivingRent Edinburgh. Please visit LivingRent’s page to find out how you can help. Contrary to Umega’s values, they do not care about tenants! #umegaletdown

As a potential tenant, our experience with Umega was an absolute nightmare. Firstly, their process for new tenants is extremely complicated and not accessible for individuals who are not tech savvy or who may have disabilities. We were 3 days away from our move in date and the company was still going through their referencing process, only to inform us at the very last minute that the application was withdrawn by the landlord. Secondly, this company exhibited fraudulent behaviour regarding funds. We paid both the deposit and first month rent to Umega, and they have been reluctant to refund us the exact amount. Umega claimed to have not received the first month rent, after which we had our bank launch an investigation. Once we made Umega aware of the investigation, they confirmed that they in fact did receive the first month rent. They have issued the refund for the deposit which is not the correct amount, and the accounts team is refusing to explain why this is. Thirdly, throughout the entire process outlined above, the customer service from Umega has been absolutely absurd. In addition to the poor communication on Umega's end, we are not burdened with begging Umega to issue our refunds and to explain why the exact amount is not being refunded to us. We DO NOT recommend Umega Lettings. There are many other letting agencies with much better customer service, and who actually respect their clients.

So bad. It’s winter time and my window is open i asked them to fix it a year ago!! I am freezing in my own flat. They turned off my heating heating and can’t turn it on now, have no heating or hot water and it’s a minus outside. Phoned them bit no one cares it’s the worst agency ever. Waiting for anything to be fixed for months!! Never again it’s just appalling.