Umega Lettings have managed our flat let out to students since 2011 and I can strongly recommend them as a letting agent. Despite their rapid growth, they have managed to maintain a high standard of professionalism, operating efficiently and importantly for the landlord, delivering cost-effective repairs and maintenance without compromising property standards for the tenants.

I found Umega Lettings by searching for Edinburgh based letting agents after buying a flat to let. I had no previous experience of letting accommodation so had no real basis for working out what a good agent would look like. Having reduced the number of possible agents down to about half a dozen I had a closer look at them all and decided that one of them had much more of a partnership approach (with the tenant as well as the landlord) to letting property. It turned out that that agent was no longer operating in Edinburgh but they suggested I consider Umega so I did. I have found Umega very helpful in all respects and very patient in the face of all my questions. They found tenants for my flat within the timescale they originally gave me and have dealt efficiently with every aspect of the business. They have proved to be as described in their brochure and I am very satisfied with them.

All of my dealings with Umega Lettings have been very positive. They were very prompt at getting back to me about organising viewings and their information pack is full of great tips for people who are new to renting. Jacqueline was very friendly and accommodating while dealing with queries about the lease signing and key collection.

Overall experience meh, however Gemma made the moving out process smooth, was very helpful, and very fast to reply and assist me

Easy enough to deal with given the other options in Edinburgh. If you have an issue in the flat they will take their sweet time to fix or send you google articles on how to fix it yourself. Their cleaning fee at the end of tenancy is a bit ridiculous but then again all agencies take advantage of this even though flats are not clean when you get the keys. Lastly their start and end of tenancy revisions are not at all held by the same standards so take your own pictures of everything when you move in and I mean everything even a single hair on the carpet that isn't yours.

I have just started renting with Umega and I had one unfortunate incident during the move-in process which easily could have been avoided. Despite arranging a meeting at the property four weeks in advance for key collection/move-in, Umega called me two hours before the agreed time and told me they would not be able to make it. I was warned by a friend who had a similar experience with Umega to expect this, so fortunately I did not schedule my moving vans for the same morning. However, I had already booked time-off from my work and I was already on my way to the property. My advice to any new tenants would be to avoid scheduling your move until you have the keys, as they have little respect for the tenant's time. This sucked the joy out of moving in to a new flat and made the whole experience unnecessarily stressful.

The moving in was smooth so far and Yazmin was very helpful throughout. Update: As soon as the ink dried on the paperwork, they simply refused to deal with me. I have a number of requests I've submitted over a week ago and they just responded. Half of my concerns were ignored as well. Honestly, the two teams are completely different experience for obvious reasons.

05/03/2023: I've been liaising with Umega in order to rent a property in Edinburgh, the process has been very smooth and professional, and they (Francesca) have been very quick to respond to queries and to complete actions at all times. Looking forward to moving in tomorrow. 05/06/2023 Update: Moved in and settled quite nicely. Umega have been great and bother-less. First need of repairs was today due to a leak in the bath coming down into the kitchen. Liaised with Umega and they got an engineer out that afternoon, I went to watch and he was done within 30 minutes, re-sealed the bath panels too, cannot tell he had been there. Altogether very quick, professional service. 05/06/2024 Update: Been a while, and I'm shifting my review from 5 stars to 2. Last August I told Umega that the TV aerial doesn't work, that took over 9 months to get fixed. Also told them 3 times that this apartment doesn't get internet, but so far that's not their problem. Communications are poor, with inept, lazy, and changing contact points. Standard for the industry, yes, but still bad service. They also require communications through a 3rd party portal which is good for not having a record of interactions, accountability. When there are leaks or threats to property damage then they are fast to act. When problems relating to the discomfort of the tenant are reported, they don't care.