Claire was very rude and unhelpful when we phoned about an issue within the flat. When asked what the earliest a repair could happen she replied ‘well I’m not going to do it myself so how would I know’. Very disappointed with this experience and some customer service lessons would go a long way.
Reply from agent
Hi Katie,
Thank you for your feedback. I’m really sorry to hear that your experience didn’t meet expectations.
We always aim to be helpful and clear when discussing repairs and it’s disappointing to hear that this didn’t come across on this occasion. Your comments have been shared with the team so we can reflect and improve how we communicate in situations like this.
If you would like to discuss the issue further or need any additional support, please feel free to get in touch with us directly.