Hi Magnus, I have looked into this and can see that our team are actively dealing with the boiler issue, and have instructed repairs. When you reported the repair on Saturday an emergency contractor did attend and provide a quote for repair, which needed to be run past the landlord due to the high cost. Unfortunately a temporary fix was not possible. The landlord then wished to utilise their gascare insurance policy for this repair, which we have instructed. I am satisfied that our team have dealt with this as quickly as they could, but I do appreciate your frustration and will ensure the team keep chasing this up and that your property manager is in touch with regular updates.

We appreciate your frustration here Grant. The housing market is very difficult for tenants in Edinburgh at the moment, and as an agent we find most of our viewings are heavily over-subscribed, with some properties fetching hundreds of enquiries. When this is the case then we are not able to facilitate an online viewing due to having high interest levels in place. Where this is not the case then we're happy to facilitate viewings this way.

I'm sorry to hear you're unhappy with the end of your tenancy. I understand our team are dealing with your complaint so will allow them to come back to you privately on this.

If you'd like to reach out and discuss your concerns about the Umega service then please get in contact with one of our team. We'd like to have the opportunity to hear constructive feedback.