Appalling! Sadly there isn’t enough space here to provide a full commentary. The level of service offered by Umega is quickly dwindling from poor to shocking, not to mention exhausting. Disappointing because they were, once upon a time, quite good. If looking for an agent to manage your property, do yourself a favour and look elsewhere.

because they will make people homeless and put money first before people regardless of there status in life.

Unprofessional. Dirty apartment when moved in - fully cleaned on move out. Audacity to charge agency cleaning fee upon move out. I know for certain that whoever moves in next will be receiving an apartment the way we left it without cleaning. They know to charge an amount proportionately low enough so people won’t dispute it. We have not the time to go through this for such a low amount (Approx. £130 out of £2400 or so). If you dispute, you must wait at least a month for the appeal. It’s clear they boost their profits by doing this and know that they can get away with it. They also messed up our move our date so we’ve been waiting longer than we should’ve to get our deposit back from Safe Deposit Scotland. Choose another agent or be prepared to wait lengthy times for everything. Won’t go with Umega again.

I am absolutely furious with Umega Lettings. Not only have I been waiting since October for my back gate to be fixed, I have been waiting 10 days to get my back door fixed. I live as a single parent with 3 young kids and not having access through my back door for this long is completely unacceptable. Contractors were supposed to come today (!!!!!!) to fix the back door and they haven't been. I tried to open the door which i thought had been fixed, so it is now hanging off its hinges again. I have called the emergency number only to be told there's nothing they can do as it was a planned maintenance appointment and not a new job. HOW CAN THIS BE ACCEPTABLE? The back of my home is now COMPLETELY insecure and there's nothing anyone can do? This is absolutely ludicrous! I have tried corresponding with Umega Lettings via email prior to today, to try to get things sped up and what a surprise, no response. Thank you so much for leaving my children and completely vulnerable.

We tried to view a property to let in Prestonpans, we got fobbed off with WE WILL CALL YOU BACK! Still waiting on that call! I wouldn't have them let a property I owned after such a terrible service (lack of) �

Would never rent with umega no matter how desperate I was for a home.So so unprofessional to deal with, took weeks to get anything sorted/fixed, we lived in our flat a few months before our small bathroom became very damp, we had asked for a fan to be fitted however got an extremely rude response on Xmas eve telling us to just keep the window open and it was our own fault even though the flat had previous damp issues. Also ended up living with no hot water in our bathroom & kitchen taps for over 3 weeks, unhygienic and a nightmare constantly boiling our kettle to wash dishes. At the checkout it was no surprise they were Ruder than ever, we were charged £60 for a heater we didn't use once and a heater cover that seemed to have broke after the checkout, -our fault of course!Useless, rude & untrustworthy Would NEVER rent with them ever again.