Based on my experience after two years as a tenant, I have found Umega to be deliberately (dis)organized in order to be as dishonest with tenants as possible. I will sum up this review of Umega with the following: if you are considering renting through them, don't. Our most recent adventure with Umega is ongoing. The floor under our en-suite bathroom has rotted (to the point that a black-mold ooze started coming up through the tiles), and we have waited nine weeks (NINE WEEKS) for something to be done, and Umega continues to do literally nothing to help us. First, Umega had to send a contractor to look. Then the landlords decided they wanted to send a second one. Then the person at Umega we were communicating with changed. Then they changed again. Then the landlord asked for pictures under the shower that had been torn up by the first contractor, which I sent Umega a couple of hours later. Then Umega stopped communicating and I had to ask for updates (a situation which continues still). Then the landlord wanted to use insurance. Then the landlord's insurance person was gone for a week. Then they were back but needed to catch up. Then our THIRD Umega employee forgot to get back to us (until, again, I asked). And now, nine weeks without a shower, the landlord refuses to reduce our rent whatsoever, and instead of doing their jobs and doing right by their tenants Umega continues to pass the blame onto circumstances and take 1100 pounds a month from us for a flat we have been unable to use all of for more than two months. Umega's ability to elaborately evade a situation is remarkable. I now get to involve the first-tier tribunal and the housing ombudsman in order to have this work done. I have lost hours and hours of work time, and there is black mold literally oozing into our home, yet Umega can do nothing but claim to understand my frustration and make up new contingencies as excuses. There is more to say, but I will end with this. It has become obvious to me that our landlord wants to kick us out of our flat so that they may re-let it for more money, and Umega is more than happy to enable them to do exactly that. I should have known this the first week we moved in in 2021--when our water main sprung a leak and I had to wait over a weekend for the office to open so I could physically walk in and get someone to answer the urgent problem that I had. Umega does not live up to their contracts, they do not tell the truth, and they do not care. All this would have taken was a quick contractor and a small reduction in rent for a single month, but apparently that was far too much to ask for. I'm very excited to see the comment on this review when Umega once again wields their feigned empathy for my situation and tells me they'll work on it. I have no trust in Umega Lettings, and although I'm aware they couldn't care less I thought it a good idea to warn prospective tenants as to their antics. And now I leave you to go spend more time getting the authorities to correct this easily-fixable situation.