Dear Brain Activity, it would appear that your review is not specific but I would be happy to try and ascertain the issues you have experienced. Bookings can be cancelled to avoid disappointment if a property is no longer listed. Please do contact the Branch if you need further clarification. Best regards, Aimi Lewis, Regional Manager

Dear Mr Butchart, I'm sorry if your unhappy with our services but Im a little confused regarding your specfic issue. All our bookings are made online, we dont use the phone for bookings, partly at the moment as were all working from home. Our diary is avaialble online and is constantly updated as new properties become available, people cancel appointments or properties are no loonger avaialble. The updates are virutualy instantaneous and provide pottential customes with the ability to select an appointment that suits them. If there are no vacant slots in the diary then that is it, we dont have any and us calling you wouldnt change that. Kind regards, Nick Horan Belvoir Dundee

Dear Sofia, I am extremely sorry to hear about this. We have very recently had a new website deployed and it seems to have caused some clashes with our online diaries. I can only appologise to you for the inconvenience and frustration this has caused. We would never deliberately not turn up at an appointment without contacting the a pottential tenant first. Once again my appologies to you. Kind regards, Nick Horan

Dear Rosa. I'm sorry your unhappy with our service, however as you havent left any details at all then I cant do anything to address the issue or even respond intelligently. If you wish to contact us directly then please do so and I will look into any issue personally. Kind regards, Nick Horan, Belvoir Dundee

Dear Mr Bashir, My apologies if our service has not met your expectations. We cant do anything about your calls being cut off as that appears to just be the vagaries of the phone system. Regarding the delay, I understand you where speaking to my colleague regarding moving into a specific property with your cat. This property is one (as my colleague mentioned), that we would have to get the landlords authorisation for that. He has attempted to contact the landlord but has not, as yet, had a response. He has not forgotten about you and is continuing to chase the landlord. That said he should absolutely have made further contact with you to explain where we are in the process so you were fully aware. He didn't do this and for that I can only apologise. I know my colleague is trying again, today, to get a response for the landlord and as soon as he does (hopefully good news), then he will be back in contact with. Kind regards, Nick Horan Director Belvoir - Dundee

Dear Parastou, thank you for your communication, I believe that a number of my staff members have since dealt with this issue and communicated with you. I understand that when you were trying to contact us it was out of hours but that you did contact one of the emergency contractors (plumber) we provide. He advised that as the leak wasn't major and it was not an emergency that you should turn off the water temporarily rather than have someone attend out of normal hours. Upon further investigation it was identified that the leak was in fact from a split waste pipe under the bath which he couldn't have repaired quickly as it was thought that it would require the removal of the bath. The advice at that time I understand was that as you had a separate and still functioning toilet and shower that it was not an emergency but that the repair would of course be done as quickly as possible. Subsequently a different plumber did manager to 'wriggle' under that bath after removing some fittings for access and the repair was completed within a couple of days and during this time you still had the shower/toilet. I can only apologise if you feel this was inconvenient or if there was an excessive delay in the repairs, but in all honesty I have been through a significant leak from a bathroom in my own house our of hours and all I did was turn off the water until it could be addressed further. Kind regards, Nick Horan Belvoir Dundee