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Belvoir - Dundee

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Belvoir - Dundee

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

Useless

review by Steven Denholm

Reply from agent

Hi Steven, Thank you for taking the time to leave us your feedback, we have reached out to try to understand the issues that have led to this review. We hope to speak with you soon and look to put things right. I apologise if our service level has not been up to your expectations. Regards Rob Belvoir Dundee

1.00 /5

review by R Watson

Reply from agent

Dear R Watson, I cannot seem to find any record of your interaction with our Dundee Business and I do regret that you have left us a one star rating. Please do feel free to contact me directly in the Branch in order that I can ascertain what and if we could have done better. Best regards, Aimi Lewis, Regional Manager

1.00 /5

review by Cristina

1.00 /5

review by Aqeel Alameer

1.00 /5

Having trouble contacting them, they do not answer their phones. This is the 3rd day in a row.

review by Vincent

1.00 /5

They are terrible! Even if you manage to book a viewing, they will simply cancel it if they find someone that they think is better than you. Do yourself a favour and look elsewhere.NegativeQuality

review by Brain Activity

Reply from agent

Dear Brain Activity, it would appear that your review is not specific but I would be happy to try and ascertain the issues you have experienced. Bookings can be cancelled to avoid disappointment if a property is no longer listed. Please do contact the Branch if you need further clarification. Best regards, Aimi Lewis, Regional Manager

1.00 /5

Had a viewing for a flat, no one turned up. Called the office spoke to someone who told me they can't find the flat on the system I was supposed to be viewing so would get the original person I was speaking with to give me a call back, never happened, emailed the original person I was speaking to 3 Times I think now and have heard nothing. I'm presuming the flat is now gone but they still haven't had the decency to tell me.

review by David Taylor

1.00 /5

Don't have the decency to phone to arrange an appointment just send you timeslots and if it's not convenient then tough! Unfortunately some of us work and cannot just drop everything! Be the last company I would approach if I had property to rent! 😠 Now having had a reply confirms exactly why I wouldn't deal with this company! What an arrogant reply! Had the choice of 4 or 4.30pm on 1st of March to view a property ! How is that giving you the chance to arrange convenient? If I was using them to rent property for me I would be raging if I found this out! Glad the times weren't convenient as what problems would I have had later?NegativeProfessionalism

review by Ian Butchart

Reply from agent

Dear Mr Butchart, I'm sorry if your unhappy with our services but Im a little confused regarding your specfic issue. All our bookings are made online, we dont use the phone for bookings, partly at the moment as were all working from home. Our diary is avaialble online and is constantly updated as new properties become available, people cancel appointments or properties are no loonger avaialble. The updates are virutualy instantaneous and provide pottential customes with the ability to select an appointment that suits them. If there are no vacant slots in the diary then that is it, we dont have any and us calling you wouldnt change that. Kind regards, Nick Horan Belvoir Dundee

1.00 /5

I personally scheduled two viewings with Belvoir, and no one showed up both times! I waited outside in the cold for an hour and a half both times, as I received no call or email about any cancellation. When I would call to see where the agent was, no one would pick up. Needless to say that the first time they apologized but the second one I was completely ghosted! The flat we wanted to rent was not leased for months after our inquiry, wonder if the landlord would want to hear about that...

review by M

Reply from agent

Dear Sofia, I am extremely sorry to hear about this. We have very recently had a new website deployed and it seems to have caused some clashes with our online diaries. I can only appologise to you for the inconvenience and frustration this has caused. We would never deliberately not turn up at an appointment without contacting the a pottential tenant first. Once again my appologies to you. Kind regards, Nick Horan

1.00 /5

review by rosa

Reply from agent

Dear Rosa. I'm sorry your unhappy with our service, however as you havent left any details at all then I cant do anything to address the issue or even respond intelligently. If you wish to contact us directly then please do so and I will look into any issue personally. Kind regards, Nick Horan, Belvoir Dundee