Went for a viewing booked with this company, turned up early and after waiting 15 minutes beyond the scheduled time, called them up only to be met with a clueless person saying they've never had a booking on record for this time. They said I could try to wait around for over an hour and maybe catch someone else they were sending on someone else's viewing. I wouldn't have had the address to turn up at without validation emails of the booking they sent me 🙄 EDIT: As of today, the regional manager called me up out of the blue to excuse their company by saying I must be mistaken as Belvoir would never do such a thing. Incompetent liars. AVOID

Extremely Unprofessional and callous agency. My partner wished to rent a property from them and submitted her application over a month ago (at the time of writing this.) There were some delays on her end initially due to a potential flatmate pulling out but we were constantly updating the agency and were assured all was fine. The agency was extremely unresponsive even at this time and we have many unanswered emails, often times we would have to call to get an update - these updates being vague but assuring us again that it was fine. However the second tenant (my partners flatmate) was rejected, although Belvoir didn't even bother to let her know she was a) missing documents from her application and b) rejected until we called to find this out! She then found a replacement flatmate and sent this application to be processed. Time was beginning to run out as her current flats lease ended on the 31st of July and it was mid July at this point. Suprise suprise there was no update and we called many times over these two weeks only to be told it was fine but the application was being processed. Eventually we went together in person and my partner spoke to some people in the office. The uncaring attitude was palpable but they said everything was fine and that she should have the keys by next week to move in once her flatmates application had been processed. She called again early next week twice to be told the same. Finally on Wednesday her flatmate wanted to pull out of the arrangement due to lack of updates and clear communication. The situation became dire with less than a week before she was potentially facing homelessness if this fell through (her previous flat had new tenants lined up.) She went in person to the office. During what was reported to me as a highly unpleasant and inconsiderate conversation she was informed, contrary to everything they had been telling her for the past month, her application had not even been processed! And was in fact likely to be rejected. It seems there was not enough effort exerted in doing their jobs to even click open on her application for a whole month and inform her of this, they had to wait until 5 days before potential homelessness! During this discussion my partner felt dehumanised and was spoken to very rudely with no attempt at help or sympathy depsite the fact that it was due to their callous incompetence that she was in this situation. I reiterate that had she been the wrong fit for the property that answer would have been graciously accepted a month ago when the application was submitted! It feels unnecessary to state this all again but I have never seen or experienced anything quite so careless and Unprofessional as what I have this past month and a bit witnessing this. Complete sense of apathy on all regards. Please take your business elsehwere if you value your dignity, money, or time in any way.

I had a shockingly unprofessional and impersonal service by this company. After I was reassured that I will get the flat I was interested in they sent me the application form which I filled out and emailed the next day. They said that it took 1-2 weeks to be processed. So I waited for about 10 days and since I have not heard from them I called the office. The woman I talked to told me that perhaps they are still considering my application. Two days after that I sent an email and they replied the next day that they didn't receive my application. I called immediately only to hear that someone else rented the place already. The woman on the phone was very rude and in a hurry to hang up after I started asking questions. No apology, nothing. They put me through so much stress since I was in the process of starting my new job and also I made my travel arrangements. It was a very unpleasant, impersonal and incompetent service. They do not care about their clients. The best is to be avoided by all costs. I regret trusting them enough to allow myself to get involved with them. Thank you for your reply Nick. Well, I guess it was technology's fault. I hope it is fixed now for the future clients. Regards, Mariana

Useless

Having trouble contacting them, they do not answer their phones. This is the 3rd day in a row.

They are terrible! Even if you manage to book a viewing, they will simply cancel it if they find someone that they think is better than you. Do yourself a favour and look elsewhere.NegativeQuality

Had a viewing for a flat, no one turned up. Called the office spoke to someone who told me they can't find the flat on the system I was supposed to be viewing so would get the original person I was speaking with to give me a call back, never happened, emailed the original person I was speaking to 3 Times I think now and have heard nothing. I'm presuming the flat is now gone but they still haven't had the decency to tell me.