Belvoir - Dundee
26-28 High Street, Dundee, DD1 1TA, UK
Claimed branch
3.5
240 reviews
Recent reviews
A selection of reviews, highest rated first. Not every review may be shown.
Having trouble contacting them, they do not answer their phones. This is the 3rd day in a row.
They are terrible! Even if you manage to book a viewing, they will simply cancel it if they find someone that they think is better than you. Do yourself a favour and look elsewhere.NegativeQuality
Reply from Belvoir - Dundee: Dear Brain Activity, it would appear that your review is not specific but I would be happy to try and ascertain the issues you have experienced. Bookings can be cancelled to avoid disappointment if a property is no longer listed. Please do contact the Branch if you need further clarification. Best regards, Aimi Lewis, Regional Manager
Had a viewing for a flat, no one turned up. Called the office spoke to someone who told me they can't find the flat on the system I was supposed to be viewing so would get the original person I was speaking with to give me a call back, never happened, emailed the original person I was speaking to 3 Times I think now and have heard nothing. I'm presuming the flat is now gone but they still haven't had the decency to tell me.
Don't have the decency to phone to arrange an appointment just send you timeslots and if it's not convenient then tough! Unfortunately some of us work and cannot just drop everything! Be the last company I would approach if I had property to rent! 😠 Now having had a reply confirms exactly why I wouldn't deal with this company! What an arrogant reply! Had the choice of 4 or 4.30pm on 1st of March to view a property ! How is that giving you the chance to arrange convenient? If I was using them to rent property for me I would be raging if I found this out! Glad the times weren't convenient as what problems would I have had later?NegativeProfessionalism
Reply from Belvoir - Dundee: Dear Mr Butchart,
I'm sorry if your unhappy with our services but Im a little confused regarding your specfic issue.
All our bookings are made online, we dont use the phone for bookings, partly at the moment as were all working from home.
Our diary is avaialble online and is constantly updated as new properties become available, people cancel appointments or properties are no loonger avaialble.
The updates are virutualy instantaneous and provide pottential customes with the ability to select an appointment that suits them. If there are no vacant slots in the diary then that is it, we dont have any and us calling you wouldnt change that.
Kind regards,
Nick Horan
Belvoir Dundee
I personally scheduled two viewings with Belvoir, and no one showed up both times! I waited outside in the cold for an hour and a half both times, as I received no call or email about any cancellation. When I would call to see where the agent was, no one would pick up. Needless to say that the first time they apologized but the second one I was completely ghosted! The flat we wanted to rent was not leased for months after our inquiry, wonder if the landlord would want to hear about that...
Reply from Belvoir - Dundee: Dear Sofia, I am extremely sorry to hear about this. We have very recently had a new website deployed and it seems to have caused some clashes with our online diaries. I can only appologise to you for the inconvenience and frustration this has caused.
We would never deliberately not turn up at an appointment without contacting the a pottential tenant first.
Once again my appologies to you. Kind regards, Nick Horan
Not only were the 2 calls disconnected mid-conversation, but still waiting on a callback from 2 weeks ago.
Reply from Belvoir - Dundee: Dear Mr Bashir, My apologies if our service has not met your expectations. We cant do anything about your calls being cut off as that appears to just be the vagaries of the phone system. Regarding the delay, I understand you where speaking to my colleague regarding moving into a specific property with your cat. This property is one (as my colleague mentioned), that we would have to get the landlords authorisation for that. He has attempted to contact the landlord but has not, as yet, had a response. He has not forgotten about you and is continuing to chase the landlord. That said he should absolutely have made further contact with you to explain where we are in the process so you were fully aware. He didn't do this and for that I can only apologise. I know my colleague is trying again, today, to get a response for the landlord and as soon as he does (hopefully good news), then he will be back in contact with. Kind regards, Nick Horan Director Belvoir - Dundee
I have been trying for hours to get a hold of an emergency number that can come and fix a roof leak to my downstairs neighbour! Horrible service
Reply from Belvoir - Dundee: Dear Parastou, thank you for your communication, I believe that a number of my staff members have since dealt with this issue and communicated with you. I understand that when you were trying to contact us it was out of hours but that you did contact one of the emergency contractors (plumber) we provide. He advised that as the leak wasn't major and it was not an emergency that you should turn off the water temporarily rather than have someone attend out of normal hours. Upon further investigation it was identified that the leak was in fact from a split waste pipe under the bath which he couldn't have repaired quickly as it was thought that it would require the removal of the bath. The advice at that time I understand was that as you had a separate and still functioning toilet and shower that it was not an emergency but that the repair would of course be done as quickly as possible. Subsequently a different plumber did manager to 'wriggle' under that bath after removing some fittings for access and the repair was completed within a couple of days and during this time you still had the shower/toilet. I can only apologise if you feel this was inconvenient or if there was an excessive delay in the repairs, but in all honesty I have been through a significant leak from a bathroom in my own house our of hours and all I did was turn off the water until it could be addressed further. Kind regards, Nick Horan Belvoir Dundee
My husband and I viewed two flats today. We were given a slot of 2-3 pm, unfortunately, we arrived 6 minutes late due to unforeseen traffic. We were extremely apologetic and understood that it was our fault. However, throughout both the viewings we were told off by the letting agent. He kept lecturing us about how buses are unreliable, and that he is getting late because of us for his next viewings and we should have used our car. I would like to point out that we finished viewings for both the flats at 2:30 pm . . . During which we had to deal with an EXTREMELY haughty attitude of the agent. He did not smile once, chatted with us normally, or even told us a single thing about any of the properties. I have never left any place feeling this undignified, almost reduced to tears before. Yes, we do not have a car and have to rely on public transport but that does not make us any less than the agent? It is tragic because my husband and I LOVED the elm street property but obviously will not apply for it because we are not doing anybody a favour by renting from them. Please advise your agents to be a little more professional in their dealings. It's the first proper interaction with your agency, and leaves quite a bad taste!
Reply from Belvoir - Dundee: Dear Mrs Ahmed, Firstly, thank you for letting us know of your experience and I am sorry you were unhappy with the way you were dealt with; we take all such things seriously. Having investigated the incident and spoken to staff members I do acknowledge that you were ‘rushed’ through the viewing in question for which I apologise on behalf of the company and myself. However, I feel I must point out that as a result of your timing issues (a little more than 6 minutes) our member of staff was likely to be late for all his other appointments and clients throughout the rest of the day. This is obviously something we try to avoid, hence the reason he wanted to speed things through and why he may not have been as ‘understanding’ as he should have been. Additionally what kind of transport you use is of no importance to us, I myself use the bus quite often in Dundee, however if you were depending on public transport for specific appointments then it would be only reasonable to allow extra travel time for the unexpected. We do routinely ask people booking multiple viewings what mode of transport they are planning to use so that we can schedule in enough time to allow for it, if this didn’t happen in your case then I am sorry and we have reiterated this policy to the office staff. Finally I would like to mention that our agent actually drove you to your second viewing in the company vehicle (which is against company policy), as a matter of courtesy and so that you would arrive in good time. Once again I am sorry if our agent appeared a little brisk with you or if you were rushed through the viewing this does not reflect the standards we routinely strive to achieve. Kind regards, Nick Horan Belvoir Lettings - Dundee
Reply from Belvoir - Dundee: I have reported this review to Google. Given that no name, location, details or any other pertinent information is offered I feel that there is little or nothing I can do to address whatever the issue may be, that is assuming its a real review. Regards, Nick Horan.
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