"AVOID!!!!!Never experienced..."

AVOID!!!!! Never experienced such a poor quality of customer service in my life Abrupt , uncaring and unprofessional

Called several times, phone not answered Dundee office

If only Google had the option to put down zero stars I would so because my God, is the service there absolutely appalling. About a month, I had noticed that there was a leak in the bathroom, which was leading to the flooring become very unstable and water damaged. Fortunately, the leak has been repaired but I am still waiting for someone to fix the flooring with no success. Everytime I call up asking for any sort of update to my issue I am met with the same response, they promise to sort it out for me only for them to never contact me again and leave me stranded. I was issued a contractor to fix the flooring two weeks ago and he has still not shown up. I don't understand why I am paying them to be ignored over and over again. The flooring has gotten words in the mean time, I have to constantly tread very lightly every time I think of entering the bathroom in fear that the whole thing will collapse in front of me. How long does a tenant have to wait before you guys can do your job? How many calls do I have to make before someone finally decides to respond to me? I would understand if situations have arose and something has prevented them from helping me but at least let me know. At least give me a call or send me an email that you guys can't help me at the moment. Don't leave tenants in the dark about the state of the property they are paying for and lead them on for the sake of nothing. I have an offer to move in with one of my friends and if nothing changes, I will so gladly take them up on this offer.

Save your time and go with another agency. Would not recommend to anyone. Tried to view a property twice, agency let us down twice. Unprofessional and I will never rent from them in the future. I would rate a 0 out of 5 if possible. First time we booked a viewing they cancelled 20 minutes before the appointment. Said that the apartment was undergoing “finishing touches”. Does not make sense as a property should not be listed before it is ready. Let alone a property agency should not allow a viewing to be scheduled before it is ready. They offered to reschedule us but they didn’t, we had to call in the next day. Second time we arranged a booking as we were still interested in the apartment. We arrived at the property 10 minutes before as common courtesy. Agent called me and said he will be 5 minutes late. I waited 10 minutes and agent did not show up. I called the agent back at his number and it went straight to voicemail. Thinking that the agent may be driving, I waited another 10 minutes. I called the agent twice again, and went straight to voicemail both times. I called the office and asked them to get into contact with the agent as I had already waited 35 minutes at this point. Property office said “oh did he not call you to cancel?”. Agent and the agency had no courtesy, I had no idea what his name was as he did not even have the courtesy to share his name to me. Agent had no courtesy to call and say he was cancelling, even more the office did not even offer to arrange another agent to come down. They acted as this was normal procedure for them. Wasted our time. Don’t let them waste yours.

I had a shockingly horrible experience with these individuals which protracted for over a month. I enquired about a property and I was led to believe for over month that my application was processed and that it was satisfactory. I was reassured multiple times by different agents that I was going to be able to move into the flat. None of the agents bothers to reply to any of the countless emails I sent to get updates on the status of my application and each time I called everyone is unhelpful and in a hurry to hang up. I was forced to make it very clear that I was rather pressed with time as I had to vacate the property I am currently staying at and that I really needed to receive the contract as soon as possible. So I decided to visit their office in person a couple of times during the past week to discuss my situation with the certainty that no one would either ignore my email or hung up as usual. During my first visit I was told I should be getting keys to the property within a few working days with no issues, but the issues did indeed arise after I once again kept receiving no update and no contract came through, so I went there in person yesterday. Giving one star at this point is a gift to the incompetence of these agents because upon my arrival and after being treated with no empathy at all I was informed by one of their managers called Amy that my application had not even been processed yet and that I was likely to be rejected anyway. I got yelled at by their manager Amy who also implied I had lied to her during a conversation which occurred two months prior saying I was a student, when it was always very clear on my original application paperwork that I wasn’t. Belvoir is responsible for leaving me to be homeless and for giving me misleading and conflicting information on my application that prevented me from finding a safe and secure accommodation. They proceeded to pretend to call the landlord of the flat in question because they effectively just wanted me to leave their premises and get on with their day. I will be putting through a formal complaint with their head quarter and I am willing to escalate this.

"Belvoir Estate Agents Perth..."

Belvoir Estate Agents Perth are the worst Estate Agents ever as they treated me unfairly and unprofessional. They were happy to carry out my requests when I was landlord but as soon as I requested them to serve tenant notice to vacate, they stopped replying my emails or returning my phone calls. I even travelled from Channel Islands twice to their office to verify if my instructions had been carried out. Each time I was met at reception and told person handling my account was out viewing properties and she would phone me but she did not. I gave Belvoir Estate Agents Perth, three months notice to serve the notice to vacate but three months later I found it had not been done. I then complained to head office and regional office, and only then notice was eventually served. I had made preparations to move back but instead I had to put my belongings in storage whilst waiting for my flat to be vacant. It caused a lot of inconvenience,not to mention the financial drain of paying for storage. The emotional, mental anguish and stress this caused me, has made me unwell.

Not proffesional very rude

Not Recommended, waste of time and money!