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Belvoir - Dundee

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Belvoir - Dundee

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

Not Recommended, waste of time and money!

review by Nona Anderson

Reply from agent

Hi, I am sorry you have felt the need to leave us a 1 star review. If you woul dliek to reach out we would love the oppurtunity to put things right. Regards Rob Belvoir Dundee

1.00 /5

review by Ellina Fiorellina

Reply from agent

Hi Ellina, I am sorry you have felt the need to leave is a 1-star review. We would like the opportunity to look into your issues and put them right. If you would like to reach out to the branch, we would love to discuss this further. Regards Rob Belvoir Dundee

1.00 /5

review by Mahnoor Khan

Reply from agent

Hi Mahnoor, I am sorry you have felt the need to leave is a 1-star review. We would like the opportunity to look into your issues and put them right. If you would like to reach out to the branch, we would love to discuss this further. Regards Rob Belvoir Dundee

1.00 /5

Shockingly poor communication

review by Sian Wilson

Reply from agent

Hi Sian, I apologise if we haven't met your expectations with regards to your contact with us. If we can be of any further assistance, please feel free to reach out and we would be only to happy to help. Regards Rob Belvoir Dundee

1.00 /5

Very sluggish agency in processing application or responding to you

review by Ikenna Ugwu

Reply from agent

Hi Ikenna, I apologise if you have had issues with regards to an application. I cannot find any details for you in relation to a viewing request or application, if you could reach out directly I would love the oppurtunity to put things right. Regards Rob Belvoir Dundee

1.00 /5

Not Recommended, waste of time and money!

review by N. K

Reply from agent

Hi, I am sorry you have felt the need to leave us a 1 star review. If you woul dliek to reach out we would love the oppurtunity to put things right. Regards Rob Belvoir Dundee

1.00 /5

As a contractor I can’t stress enough to stay away : 2 months been awaiting them to pay our invoice to the point it’s had to be passed to a debt collection company. Avoid!

review by William Paterson

Reply from agent

Hi William, I apologise if there was a delay in making payment on your invoice, we fully appreciate why this is so frustrating for you. I believe this matter has now been resolved. Best regards Rob Belvoir Dundee

1.00 /5

The worst letting agency i've been with. The few times i've had to ring for assistance i've been met by rude/unprofessional operators on the other end of the line. Even from setting up my flat viewing months ago I was met on the phone by an older women who had absolutely no professionalism at all, extremely rude and off putting. Also for some reason their general email address isn't listed anywhere on their website? They have a section that claims to go through to an un-named email however good luck getting a response through that. Your only option is to phone them up which can be very inconvenient as the only form of contact. It makes me wonder what the reason is to not list an email address anywhere, seems like it's definitely done on purpose for whatever reason.

review by Vb Longneck

Reply from agent

Hi Vb, Thank you fo rtaking the time to leave us your review, we take feedback very seriosuly and have looked at the issues you have raised. We cannot find any record of your details to contact you directly in relation to your enquiry. The branch email is: dundee@belvoir.co.uk The email address is not placed on the website as this can be used for spam bots and makes the email function vunerable, there is instead a contact form which is sent through to the same email inbox. I would be happy to look in to your individual issues if you would like to reach out and we can look to put things right. Regards Rob Belvoir Dundee

1.00 /5

Very bad letting agency they bully pregnant women and try to intimidate them and blame them for damaged faulty equipment in there house. Very rude on the phone harass you on emails even though I have a solicitor involved. Don’t fix anything! Rent money goes missing all the time. Try to evict tenants on illegal basis. Would never recommend them to anyone after SLG staff took over it’s all went down hill!

review by Samantha McPhee

Reply from agent

Hi Samantha, Unfortunately we cannot comment on individual circumstances publicly. However, suffice to say we very strongly refute that anyone in our team bully or attempt to intimidate any of our tenants. Processes and policies both internally and externally protect tenants from "illegal evictions". We can never expect any tenant to be happy to be evicted from their property, it is always the very last resort we will take as a business. We do however wish you all the best in future. Regards Rob Belvoir Dundee

1.00 /5

Absolutely horrible experience with these unprofesssional agents. I was scheduled for a viewing for an apartment with them and they cancelled citing unfinished works being done on the apartment 30 mins before the viewing. I thought it sounded a bit fishy but I was still gave them the benefit of the doubt. I recheduled a viewing with them 2 days later for 10:15am. I got to the appointment at 10:05. At 10:10am I got a call from the agent that he would be running late. After 30 mins I tried calling the agent again and it went straight to voicemail. I then tried calling their main office and was told that the agent had already cancelled the appointment! I should have listened to the earlier review of them citing the same unprofessional behaviour. Do not waste your time with them, they clearly do not value your time!!

review by Zen Wong

Reply from agent

Hi Zen, Thank you for taking the time to leave us your feedback. I apologise that you have had such issues whilst trying to view one of our properties. I can assure you this is not the level of service we look to provide and that this will be looked in to with the relevant member of staff. I can most certainly say we do value your time, and we value the opportunity to have you as a potential tenant. We will look into what went wrong and how we can improve in the future. We hope you have found a suitable property and wish you all the best for the future. Regards Rob Belvoir Dundee