Belvoir - Dundee

Since it is my first time moving to UK, I am not sure if this is normal or not. But I myself found it hard to accept it is a normal thing. I went to see the property at Oct 20, I think the neighborhood is not so bad and I really need an address in Dundee to get my bank account to sort out and to get paid. And in the ad: It said that the property is available from Oct 30 and with a minimum length of 6 months. It seems fit my need very well. So I paid the holding deposit at Oct 24 and they got my reference sorted out at Oct 27. Since they said the room is available from Oct 30 in the ad, I naturally hope to move in before that or maybe a day or two later. But they said the room is available means *the room is available for them to inspect from Oct 30*, it usually takes around two weeks to move in any property. I am then basically inquire for update information on the room every a day or two, since I am staying in a breakfast and bed places where I paid around 30 pounds for staying there for a day. So here I am sitting here typing at Nov 12 and still don't know what exactly the move in date for me is. I thought about complaining, but the website of belvior said basically I need to complain to the local office, which I don't think it works at all. So this is my experience with them so far. Technically they are not doing something wrong, but it just that they don't seem honest to what they said in the ad for me. And I found my experience with them quite unsatisfiable. A final update: I just withdraw my holding deposit and start to seek another flat again. Peng Fu

Found generally that Belvoir Dundee are more interested in the Landlord and their fees than the experience of the tenant. You are best to phone if you want something done, as the staff go off on annual leave and do not include an out of office message. Found check-out experience particularly unhelpful. There was only one member of staff who apparently knew about this and no-one to cover - even the director apparently couldn't help with this! There was no rush to give back my deposit and when I queried this I was informed that "legally they had 28 days" to return the deposit. I am still (more than 28 days) waiting on rent back that was overpaid. This is now being resolved, but I have been contacting them on and off for more than a month now. There is a large deposit to pay and deductions are made easily, e.g. £22.50 minimum cleaning charge. Kerry Forbes however was generally helpful and always responded to any queries promptly. The fridge/freezer included with the property broke down and Kerry arranged a quick new replacement for it.

A completely incompetent and negligent company, the flat came uncleaned despite being promised it would be, over half the lights didn’t work along with several other issues to the place. Ignored emails and repair requests multiple times, failed to repair issues that legally have to be done within a certain timeframes, moved out of the flat with the same issues still there and had to go to safedeposits Scotland to get our deposit back

Most of the properties they list are uninhabitable. Some are genuinely shocking and photos taken 10 years or so prior are used in the listings, which is entirely misleading. Staff were rude and dismissive.

The only nice thing I can say is that the experience we had before securing the property was fine. We rented with belvoir for around 2 years and I would absolutely never recommend this letting agent to anyone, the amount of issues I have had in the flat I rented from them which were never addressed or just brushed aside is abhorrent. The worst issue was the mould in our bathroom which was never properly dealt with, we tried our best to do it ourselves but when there’s no window or working extractor fan it’s pretty hard, there was clearly some wiring or electrical issues which was never followed up on as the bathroom light would flicker and using the fan would trip the electricity in the flat. Attempting to get a response from this letting agent is nearly impossible, so good luck if you ever have a problem in a property you rent from them 👍🏻 Don’t waste your time, rent from somewhere else.

Anytime there is an issue requiring a repair they are absolutely beyond useless. Really poor service who don't care about there tenants, or indeed the landlords properties they are supposed to be looking after. 0 stars would be more appropriate. Will advise everyone to never go near this place.

No one in this place knows anything about the property, and doesn’t seem to care, utterly unprofessional. All the properties I have viewed through here had severe mold infestation, like its been abandoned for decades and no one in the office knew if its gonna be fixed before the move in date?? They act like they’ve never seen or heard about the property before.

Do not trust this agency staff. They are master in misleading you. After they mislead you, they just escape the situation by withdrawing from resolving the problem they made.