Customers service not good

Useless nobody in office for key collection on day of purchase the only one key worked out if the 2 sets given.

Absolute worse letting agency ever experienced .avoid if you have no alternative Office staff are abrupt unhelpful and do not have any customer service ability on any level

Impossible to get in touch with them. Don't think there is actually anyone working in their office. Gave up trying to view the flats they were advertising.

I arranged a viewing at 12:30, and I was at the door at 12:33 as parking was very busy in the area. No one was there, and so I waited another 5 minutes and then called the company. They said no one showed up for the viewing, and so he had already left for another property. I drove half an hour from St Andrews for the viewing, and he couldn’t give me 3 minutes, or at least attempt to call me and ask to see if I was still attending as I scheduled it literally the day before. They wasted an hour of my time and petrol.

They do not give viewings via website or emails so we called and got an appointment to view a property in Dundee. We were on time but they did not show up. We waited and called but none of the calls were answered. Looks like they are not interested in selling or renting property. Rude customer service too. Very unsatisfied.

I arranged a viewing today at 11am. For a house at Clepington street. I was there since 10.55am and nobody showed up. Waited till 11.15 also Called the company more than 8 times and nobody answered the phone. The company should investigate these things and should recruit better staff who can provide better service. Only Aimi was very helpful there.

One of the worst letting company I came across, I filled their viewing enquiry like 4-5 weeks back for Morgan Street (SGL) DD4, 1 bedroom flat , at that time company representative told me we have 50-60 applications therefore it might take time. Now it's been a month and i called them again at first company representative tells me that we'll give you a call back, after 1 hour I called back ( because no call from their side) and she tells me that i have already told you we have more than 200 applications for that property and we have not reached your application. Okay but 4 weeks back when I filled the enquiry form it was 50-60 people. I wonder if you just skipped my application or if you even do your work as you supposed to be doing. Worst experience. Who ever is owner of Morgan Street (SGL) DD4, 1 bedroom flat. Bro they are not doing justice to you neither to me. If there was a option to give negative marking I would have opted that.

AVOID!!!!!Never experienced

AVOID!!!!! Never experienced such a poor quality of customer service in my life Abrupt , uncaring and unprofessional