*** Karolina Kalita lived with her parents Jerzy & Urszula Kudlacik from 4.5.2016 until 3.7.2019 *** When the tenants vacated, the property was left in an unacceptable condition. *** Karolina & her brother visited our offices a number of times behaving in a very abusive and aggressive manner. We had to ban them from our office. *** The Landlord replaced the central heating boiler 16.8.2020 with a good quality Ideal Logic + 30Kw. The boiler took two weeks to replace, as there were many access problems with the tenants. *** Belvoir used the dispute resolution service at the DPS. *** The DPS awarded the Landlord 100% of our claim a total of £675.00 as per the breakdown below. *** £160.00 – Gardening, Tidy front & rear gardens, drive way & dispose of waste. *** 75.00 - Oven Hob & Hood Cleaning. *** £75.00 - Clean property throughout. *** £21.42 - 6 days council tax. *** £105.00 - Supply & fit new toilet seat, rake out silicone to bath & re-seal, Supply chain to basin plug. Supply chain and chrome bath plug, supply & fit new shower head. *** £135.00 - Damage to bedroom carpets, lounge carpet and vinyl flooring. *** £10.00 - Removal of rubbish in green bin. *** £60.00 - Decoration required to bedroom 3. *** £33.58 - Check out Fee as per your tenancy agreement – see Section 4.1.5. *** The property was returned back to the condition it was in prior to the tenants move-in and re-let on the first viewing. *** Chris Duffy, Partner Belvoir Doncaster.

Our business has been built over many years on customer service and our reputation is extremely important to us … Google is not a format that I would like to use to reply to mudslinging, however, a couple of relevant facts are … We found Annalisa Grey excellent tenants who have looked after her property in an exemplary way … Before the end of the tenant's fixed term, Annalisa asked Belvoir to serve a section 21 notice to gain repossession of the property for her; we have done this ... Annalisa asked us via email to transfer the tenants bond from the DPS and to pay it into a company account for a company based in Jersey, we advised Annalisa that we could not do this … Annalisa Gray had a higher than expected outlay as when she moved out of her property, she told us it was in a "ready to move- into" condition … However, we had to send in cleaners to clean all of the kitchen appliances, empty and clean cupboards, clean all of the carpets empty the bins and tidy up the rear garden including “residues” left from her dog; Annalisa agreed these costs at the time.

We have no record of a Verity Wilton as ever being a tenant or a landlord ... "we are here to help, all genuine customers!" Kind regards Chris Duffy, Business Owner.

Friday 5.6.2020 @ 10.20am, Kathrine Mannion reported a Patio door that would not close. I spoke to the Landlord at 10.30am. Our contractor visited the property at lunchtime the same day. The contractor closed the door. The Landlady has given permission to proceed and a part is on order to repair the patio door sliding mechanism, a cost of around £70 - £80; it will be fitted in the next few days as soon as the part comes in. Kathrine Mannion asked the contractor if he could quote for a new door. Kathrine Mannion is a very confrontational character and uses very abusive language …“F” off etc. Kathrine Mannion has refused in the past to put requests to alter the property in relation to changes to decoration or major changes to the garden, in writing to us (email or letter). The Landlady asked that Belvoir made this clause in the tenancy agreement clear to the tenants. Kathrine Mannion has stated that it is their home and she will make any alterations she wants to. Chris Duffy, Business Owner.

Donna Aitken is not a Landlord or a Tenant of ours. Donna has a dispute with her neighbour who is renting a property from us. Both parties are accusing the other of abusive conduct. There has been no report to us of criminal damage or of the law being broken. Belvoir have advised both parties that if needed the Police should be called. Chris Duffy - Partner, Belvoir! Doncaster

24th Feb 2017 - Statement from Belvoir! Doncaster The Deposit Protection Service have concluded (23.02.2017) that the following amounts have been awarded to the Landlord from the Tenant’s (Billie- Jo Goulding) bond: CLEANING - £60.00 / RUBBISH REMOVAL - £40.00 / RE-DECORATION - £70.00 These amounts were awarded to the Landlord by the DPS following the dispute that the tenant had over the condition the property was left in at the end of the tenancy. Belvoir! Doncaster are members of The National Approved Letting Scheme - NALS - http://www.nalscheme.co.uk and The Property Ombudsman (Lettings) - http://www.tpos.co.uk. Both organisations deal with complaints from both tenants and landlords. We are proud to confirm that we have never received a complaint of any nature whatsoever from either of these organisations. C. J. Duffy – senior partner Belvoir! Doncaster 24.02.2017

**** Statement from Belvoir! Doncaster – 9th July 2016 **** We can to confirm that the Deposit Protection Service completed their independent review of the dispute that we handled on behalf of the Landlord with Mr and Mrs Coates (the ex-Tenants) yesterday. ****We can confirm that the Deposit Protection Service have awarded the FULL VALUE of the bond to The Landlord. **** There is no charge to the Landlord for the above service. We are proud to confirm that after the gardening, cleaning and decoration work was completed the property was back to the same high standard of presentation that the Landlord expected. The new tenant moved in after the work was completed with only an 11- day void period. Belvoir! Doncaster are members of The Property Ombudsman (Lettings) - http://www.tpos.co.uk. and The National Approved Letting Scheme - NALS - http://www.nalscheme.co.uk. We are also members of the Safe Agent scheme. End of Belvoir! statement.