This review has been left by Sophia Guinn the partner of Adam Milner. * Please see the reply below left on Adam Milner's review yesterday.* * Belvoir has email proof of all of the facts that have been stated in this reply. * After evidence was put them via our check-out report vs. the initial inventory; Adam Milner & Sofia Guinn immediately agreed to £95.00 being withheld from their Deposit to cover dilapidation's of Cleaning costs, replacing the Stained Shower Curtain, and a Damaged Light Fitting. Belvoir were not involved in what cleaning Adam & Sofia needed or at what cost. However, please note that Adam has sent us an email from the cleaner that offers “financial compensation” to Adam & Sofia. The cleaner has confirmed to Belvoir 7.12.2023 that the house was not as described by Adam in a phone call to her, in particular the oven was in a very poor state, and there were a lot of pet hairs on carpets; therefore, she had not brought the right materials with her for the work needed. However, the cleaner has confirmed that she has agreed for “goodwill” to refund Adam 7.12.2023. In reply to Adam Milner’s comments regarding no heating or hot water. It should be noted that the property has a very effective gas fire in the lounge & dining area. Adam emailed Belvoir about a roofing issue on Monday 9th January at 8.29am, no mention was made about a boiler issue. Belvoir rang Adam at 8.45am; Adam then informed us that they had no heating or hot water. Our Plumber visited the property that morning. Parts were needed. We received the plumbers quote later the same day. The Landlord gave the go ahead the same day. The plumber ordered the parts the same day. The parts for the SIME boiler (made in Holland) arrived in Leeds on Friday morning. The plumber collected them and fitted them on the same day. The repair was totally successful. The plumbers visit on the Monday morning, established that parts from abroad were needed and as Sofia had a baby to care for, Belvoir asked Adam’s partner Sofia if hotel accommodation was needed. Sofia said that she would prefer to manage with the gas fire and had Adam’s family in the area for support if needed. Belvoir kept in touch with Sofia during the week. The issue was resolved by Friday lunchtime. Sofia thanked Belvoir for the effort that the Belvoir team and the plumber had made to resolve the issue quickly. There was no roof leak in the property.

After evidence was put them via our check-out report vs. the initial inventory; Adam Milner & Sofia Guinn immediately agreed to £95.00 being withheld from their Deposit to cover dilapidation's of Cleaning costs, replacing the Stained Shower Curtain, and a Damaged Light Fitting. Belvoir were not involved in what cleaning Adam & Sofia needed or at what cost. However, please note that Adam has sent us an email from the cleaner that offers “financial compensation” to Adam & Sofia. The cleaner has confirmed to Belvoir 7.12.2023 that the house was not as described by Adam in a phone call to her, in particular the oven was in a very poor state, and there were a lot of pet hairs on carpets; therefore, she had not brought the right materials with her for the work needed. However, the cleaner has confirmed that she has agreed for “goodwill” to refund Adam 7.12.2023. In reply to Adam Milner’s comments regarding no heating or hot water. It should be noted that the property has a very effective gas fire in the lounge & dining area. Adam emailed Belvoir about a roofing issue on Monday 9th January at 8.29am, no mention was made about a boiler issue. Belvoir rang Adam at 8.45am; Adam then informed us that they had no heating or hot water. Our Plumber visited the property that morning. Parts were needed. We received the plumbers quote later the same day. The Landlord gave the go ahead the same day. The plumber ordered the parts the same day. The parts for the SIME boiler (made in Holland) arrived in Leeds on Friday morning. The plumber collected them and fitted them on the same day. The repair was totally successful. The plumbers visit on the Monday morning, established that parts from abroad were needed and as Sofia had a baby to care for, Belvoir asked Adam’s partner Sofia if hotel accommodation was needed. Sofia said that she would prefer to manage with the gas fire and had Adam’s family in the area for support if needed. Belvoir kept in touch with Sofia during the week. The issue was resolved by Friday lunchtime. Sofia thanked Belvoir for the effort that the Belvoir team and the plumber had made to resolve the issue quickly. There was no roof leak in the property.

"S" please let us know who you are. We are always here to help, if you are a customer please ring or email us. Kind regards.

7th August 2023 - The DPS has awarded the FULL AMOUNT of the Deposit TO THE LANDLORD. Property inspections found that Francis Lee had carried out many alterations to the property. The exterior brickwork was damaged by drilling and fixing various signs and electrical fittings. A new EICR was completed; dangerous wiring & fittings had been added to the garage and other electrical circuits; these have been removed & replaced by a NICEIC contractor. silk or gloss paint was used by the Tenants to patch repairs to damaged areas of matt internal paintwork. A large amount of rubble had to be removed from the garden. The independent inventory that was carried out before the tenants moved in along with the checkout process, & invoices for work carried out, clearly show Mr Lees comments to be false. Chris Duffy - Business Owner, Belvoir Doncaster.

Sebastian Bogdanski did not declare a County Court Judgement before paying a holding deposit. Reference checking found the CCJ dated 18.3.2021. Landlords please note the Tenant's comments in their review are incorrect; as below. Tenant Fees Act 2019 SCHEDULE 2 – Treatment of holding deposit: 9. Paragraph 3(b) or (c) DOES NOT APPLY if the tenant provides false or misleading information to the landlord or letting agent ... Chris Duffy Business Owner

Customer service and professionalism is very important to us. We have learned it is good practice for all concerned to confirm appointments on the day. Mr McClelland gave us his sister’s phone number to confirm the appointment on the day. As we couldn’t confirm the appointment via his sister we rang Mr McClelland.

Mr Ozgur Durmas & Miss Aysun Cam … left the property they had rented with several dilapidation's. *** They were allowed to go back to the property after their end of tenancy date to take care of these issues that we had brought to their attention. *** These issues included Gardening, Cleaning and Decoration issues. *** Unfortunately, the issues were not fully resolved. *** Mr Ozgur Durmas was made aware he could use the free to use DPS dispute resolution service if he felt we were being unfair in recovering this cost for the Landlord. *** However, Mr Ozgur Durmas & Miss Aysun Cam AGREED in writing to £150.00 being WITHHELD FROM THEIR DEPOSIT that was held in the DPS.

Hi Bogdan I have tried to contact you a few days ago to agree the deductions from your bond that our team have discussed with you. I have left a message on your phone, please ring me to talk about this further if required. Regards Chris Duffy

Please note Mr Clark AGREED the £895.00 claim on the DPS website within 15 minutes of Belvoir making the Landlord’s claim. Mr & Mrs Clark changed the front garden from a low maintenance lawn with no borders to a garden with borders, planted with various small annual flowers on 3 sides and a 15ft self-seeded tree blocking the front window of the house, that will have to be removed. This area will have to be put back to low maintenance again as the Landlord had it when Mr & Mrs Clark moved in. There is no damp in the property. Cleaning, carpet cleaning and decoration costs were also AGREED by Mr Clark on the DPS website.

Please see the following comments made by the Property Ombudsman; ... "OVERALL, I AM SATISFIED THAT BELVOIR ACTED IN THE WAY THAT I WOULD EXPECT AND IN LINE WITH THEIR REQUIREMENTS UNDER THE CODE, and I cannot hold them responsible for delays that are outside of their control. I, THEREFORE, DO NOT SUPPORT THIS COMPLAINT. " ... Mr Parker was awarded a nominal compensation amount, the reason given by the Property Ombudsman was … we had "not acted in accordance with the complaints handling requirements of the Code, as they did not send their formal written outcome within the prescribed timescale." This was due to the Covid19 Pandemic. We disagree with the comments Mr Parker has made. We are very proud of our record over the last 12 years with over 2,000 tenants. Mr Parker & his partner rented a new build property for over 3 ½ years and left damage to a patio door, a fridge freezer, blinds, and curtain poles. There were decoration issues as the wrong colour paint had been used to paint over marks and damaged areas. There were cleaning issues and bins full of rubbish. The Landlord was paid the full value of these dilapidation's.