Friday 5.6.2020 @ 10.20am, Kathrine Mannion reported a Patio door that would not close. I spoke to the Landlord at 10.30am. Our contractor visited the property at lunchtime the same day. The contractor closed the door. The Landlady has given permission to proceed and a part is on order to repair the patio door sliding mechanism, a cost of around £70 - £80; it will be fitted in the next few days as soon as the part comes in. Kathrine Mannion asked the contractor if he could quote for a new door. Kathrine Mannion is a very confrontational character and uses very abusive language …“F” off etc. Kathrine Mannion has refused in the past to put requests to alter the property in relation to changes to decoration or major changes to the garden, in writing to us (email or letter). The Landlady asked that Belvoir made this clause in the tenancy agreement clear to the tenants. Kathrine Mannion has stated that it is their home and she will make any alterations she wants to. Chris Duffy, Business Owner.