Our business has been built over many years on customer service and our reputation is extremely important to us … Google is not a format that I would like to use to reply to mudslinging, however, a couple of relevant facts are … We found Annalisa Grey excellent tenants who have looked after her property in an exemplary way … Before the end of the tenant's fixed term, Annalisa asked Belvoir to serve a section 21 notice to gain repossession of the property for her; we have done this ... Annalisa asked us via email to transfer the tenants bond from the DPS and to pay it into a company account for a company based in Jersey, we advised Annalisa that we could not do this … Annalisa Gray had a higher than expected outlay as when she moved out of her property, she told us it was in a "ready to move- into" condition … However, we had to send in cleaners to clean all of the kitchen appliances, empty and clean cupboards, clean all of the carpets empty the bins and tidy up the rear garden including “residues” left from her dog; Annalisa agreed these costs at the time.