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1.00 /5

Terrible customer service and 'unprofessional' company, please avoid for your peace of mind. They gave me the wrong keys to the apartment which caused a lot of problems as I was left outside with a van full of furniture and could not move in the apartment. They were rude and refused to acknowledge their fault. They still demanded full agency fee despite the shocking service provided. I refused and cancelled the apartment.

review by Vik Dhankhar

Reply from agent

Happy to respond to a poor review so see if we can improve our processes. However, your review is factually incorrect. We arranged with the landlord for you to have a key 2 days prior to the start of your tenancy start date to help you move some furniture in and, as you state, held your driving licence as security. There was certainly not a 'van full of furniture'. We usually accompany every tenant to every move in, however, as you borrowed a key prior to the move in date, we gave you a key and, as we DID acknowledge, it was the wrong key - a genuine mistake. You then stated that the only way you would continue with the tenancy was if you received £300 in compensation. We did not feel that such compensation was warranted in this situation and the tenancy was withdrawn. You WERE refunded your FULL application fee immediately. We would normally ask Google to remove a review that is factually incorrect, however, in this case we're not as we think it is important to highlight that firstly, we negotiated with the landlord to allow you entry to the property in an effort to help you out and secondly, we did not act 'unprofessionally' when trying to resolve a genuine mistake. Refusing an unreasonable compensation demand is not acting 'unprofessionally' and neither is refunding your application fee immediately, in full when YOU refused to continue with the tenancy.

1.00 /5

Terrible customer service and 'unprofessional' company, please avoid for your peace of mind. They gave me the wrong keys to the apartment which caused a lot of problems as I was left outside with a van full of furniture and could not move in the apartment. They were rude and refused to acknowledge their fault. They still demanded full agency fee despite the shocking service provided. I refused and cancelled the apartment.

review by V D

Reply from agent

Happy to respond to a poor review so see if we can improve our processes. However, your review is factually incorrect. We arranged with the landlord for you to have a key 2 days prior to the start of your tenancy start date to help you move some furniture in and, as you state, held your driving licence as security. There was certainly not a 'van full of furniture'. We usually accompany every tenant to every move in, however, as you borrowed a key prior to the move in date, we gave you a key and, as we DID acknowledge, it was the wrong key - a genuine mistake. You then stated that the only way you would continue with the tenancy was if you received £300 in compensation. We did not feel that such compensation was warranted in this situation and the tenancy was withdrawn. You WERE refunded your FULL application fee immediately. We would normally ask Google to remove a review that is factually incorrect, however, in this case we're not as we think it is important to highlight that firstly, we negotiated with the landlord to allow you entry to the property in an effort to help you out and secondly, we did not act 'unprofessionally' when trying to resolve a genuine mistake. Refusing an unreasonable compensation demand is not acting 'unprofessionally' and neither is refunding your application fee immediately, in full when YOU refused to continue with the tenancy.

1.00 /5

Worst agency even I expired in my life!! They always have a problems!!

review by Szymon Jaciów

1.00 /5

review by Emily

1.00 /5

review by chief deadshot

1.00 /5

When we first moved in they treated us really well, after the first year we started having problems which took forever to sort out, phone calls were never returned, neither were emails, we were constantly having to phone to find out what was happening, it got to the point where our toilet had been disconnected and we spent two weeks using a bucket to flush, and the plumber turned up unannounced 3 weeks after we had made the complaint. That was finally settled but since moving out we have waited three weeks for our deposit, again, no phone calls or emails to tell us what was happening, at our final inspection we were told it would only need a light clean and should cost no more than £100, having finally found out what was happening we have actually been charged £200. The landlady also tried to charge us for the having the bath resealed, an issue that had been reported twice before we moved out. Thank you to the two people that have actually bothered to help us and keep in contact but otherwise I wouldn't recommend them.

review by Gabi Brown

1.00 /5

worst agent in burton - they ruined my property by not referencing the tenants they threw into my house! cost me thousands to put right - crooks, stay away

review by Roger Compton

1.00 /5

Beware to rent with this company unprofessional properties more like. if you like being spoken to like dirt this is the company for you.

review by Jaime Benton

1.00 /5

They were not interested in the tenant nor the landlord, they lied to me more times than I care to remember. Simply horrible

review by Richard Scott

1.00 /5

Terrible estate agent Firstly, took a deposit for property and only told us a week in advance that the boiler didnt have a certificate Secondly, turned up to signed contract and nobody knew about it so had to explain it all Thirdly, Just had our second unannounced visit, showing the property without letting us know and not even knocking Fourthly, Stupidly excessive fees, especially considering the service If your a tenant or landlord avoid this place, especially if you are a student they take advantage.

review by Amar Singh

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