Thank you for taking the time to share your concerns. We genuinely value feedback, as it helps us improve our services. However, we are struggling to locate your details in our system, making it difficult to identify the case you're referring to and provide a specific response. Reposit does not assess or make judgement on documentation provided by either tenant or landlord directly, however Reposit does offer a dispute option to tenants who disagree with charges raised by their letting agent or landlord. The adjudication process is entirely independent and managed by trained professionals, however for the process to start and for evidence from both parties to be considered, a tenant must pay a £60 dispute fee. This fee discourages frivolous disputes and ensures they are made in good faith. If the dispute is successful, the fee will be fully refunded. This process is outlined in Reposit’s Terms & Conditions and FAQs available via our website. We encourage you to reach out directly to our customer service team on hello@reposit.co.uk, where we can address your concerns in detail and provide further guidance on our processes if required. Kind Regards, Reposit Customer Support Team

Hi Rosh, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the challenges you've faced with the condition of your property and your claim experience. We completely understand your frustration, especially when it comes to ensuring your property is returned in good condition. Reposit aims to provide a transparent and fair process for both tenants and landlords/letting agents, and we regret that your experience did not meet those expectations. We take your concerns seriously and are happy to review your case to see if there was anything that could have been handled differently. If you haven't already, we would encourage you to reach out to our customer support team directly on Hello@reposit.co.uk so that we can further investigate your specific claim and help resolve any remaining issues. As with a traditional cash deposit, please note that the deadlines issued with each Reposit must be respected and we send several reminders as these deadlines draw to a close. If it was in fact too late to make a claim on your Reposit, we won't be able to ensure that the insurance cover is honoured. We understand that this situation has been disappointing, and we sincerely apologise for any inconvenience caused. We value your feedback and hope to improve our service based on your experience. Kind regards, Reposit Customer Support Team

Hi Carlos, Thanks for your feedback. We’re sorry to hear about your experience and we understand that end of tenancy charges can be frustrating. At Reposit, our goal is to support both tenants and landlords/letting agents by providing tenants with lower upfront costs, thereby offering a more affordable alternative to traditional deposits. We appreciate your concerns about your landlord raising charges without providing evidence upfront. However, if a tenant disputes the charges raised, the landlord/letting agent is required to provide sufficient evidence to support their claims. Regarding the £60 dispute fee, we want to clarify that this is fully refundable unless the independent adjudicator, who is a neutral third-party, agrees with the charges raised in full. The fee helps to prevent frivolous disputes and ensures that only reasonable disputes are raised. If you would like further support, please contact our support team on hello@reposit.co.uk. Kind regards, Reposit Customer Support Team

Thank you for taking the time to share your concerns. We appreciate your feedback, as it helps us improve our services. However, we are struggling to locate your details in our system, making it difficult to identify the case you're referring to and provide a specific response.​ Reposit is a deposit replacement product that allows tenants to pay a non-refundable Reposit Service fee instead of a traditional cash deposit. This fee is equivalent to one week's rent (subject to a minimum of £150). By using Reposit, tenants no longer need to pay for a traditional cash deposit, which is usually equivalent to 5 weeks' rent. This allows tenants more funds when moving into their new property for furniture and other items/services that might be needed. It is also worth being aware that Reposit is completely the tenant's choice and all details of what Reposit offers and what you are agreeing to are outlined in the Terms & Conditions agreed to upon registering with Reposit.​ If the tenancy continues beyond 12 months, then you will be required to pay an annual fee of £30. This fee is divided equally between all tenants on the Reposit and the full fee is required regardless of how long you remain in the property after the 12-month anniversary date. Again, outlined in full in our Terms & Conditions. If you'd like to discuss this further, please don’t hesitate to reach out directly on hello@reposit.co.uk. We would be happy to look into your specific case and provide more clarification on what Reposit can do to help. Kind regards, Reposit Customer Support Team

Hi Chris, Thank you for sharing your feedback with us. We are sorry to learn that your experience with Reposit did not meet your expectations. We understand that Reposit may not be suitable for everyone. However, many tenants appreciate it as a flexible and more affordable option compared to traditional security deposits, as it allows them to pay a smaller, non-refundable fee at the start of their tenancy instead of a large upfront sum. We strive to ensure transparency throughout the process. Which is why when setting up their Reposit, tenants are asked to confirm their understanding of the following key points before any payment is made: 1. I understand that I am still liable for any charges at the end of the tenancy 2. I understand that at the end of the tenancy, my Landlord may register charges via Reposit. I will be notified of these and can accept them or raise a dispute 3. I understand that if I do not respond within 7 days, the charges will be accepted and I will be automatically charged or held legally liable for the full amount. If amounts remain unpaid, this can affect my credit score 4. I understand that it's my responsibility to ensure my contact details are updated so Reposit can notify me of any claims or updates to my Reposit 5. I understand that if my tenancy lasts for more than 12 months, I will be charged an annual fee of £30 Tenants who do not agree with these terms have the choice to opt out of Reposit and opt for a traditional deposit instead. You can also find comprehensive information about how Reposit works, the end-of-tenancy procedure, and the dispute resolution process in our FAQ section on our website. If you are open to discussing your feedback in more detail and providing insights on how we can improve the clarity of Reposit's terms, we would welcome the opportunity to learn more. Please feel free to contact us directly at hello@reposit.co.uk. Kind regards, Reposit Customer Support Team

I am disappointed to read this review and sorry that you felt the need to leave it. As we explained to you, and to all prospective tenants who are interested in viewing a property, we ask you to provide some general information to assess … More

Veronika, I was obviously disappointed to read your review and understand that Phill has already been in contact with you to explain why there had been no response to your offer, our clients were away and were still considering the offers … More

Ali, I was very disappointed to read your review and the comments you made. I have now investigated the matter thoroughly and listened to all 7 phone calls between you and the team on the day of completion. Having done so, I fail to … More