Thank you for taking the time to share your concerns. We appreciate your feedback, as it helps us improve our services. However, we are struggling to locate your details in our system, making it difficult to identify the case you're referring to and provide a specific response.​ Reposit is a deposit replacement product that allows tenants to pay a non-refundable Reposit Service fee instead of a traditional cash deposit. This fee is equivalent to one week's rent (subject to a minimum of £150). By using Reposit, tenants no longer need to pay for a traditional cash deposit, which is usually equivalent to 5 weeks' rent. This allows tenants more funds when moving into their new property for furniture and other items/services that might be needed. It is also worth being aware that Reposit is completely the tenant's choice and all details of what Reposit offers and what you are agreeing to are outlined in the Terms & Conditions agreed to upon registering with Reposit.​ If the tenancy continues beyond 12 months, then you will be required to pay an annual fee of £30. This fee is divided equally between all tenants on the Reposit and the full fee is required regardless of how long you remain in the property after the 12-month anniversary date. Again, outlined in full in our Terms & Conditions. If you'd like to discuss this further, please don’t hesitate to reach out directly on hello@reposit.co.uk. We would be happy to look into your specific case and provide more clarification on what Reposit can do to help. Kind regards, Reposit Customer Support Team