Hi Chris, Thank you for sharing your feedback with us. We are sorry to learn that your experience with Reposit did not meet your expectations. We understand that Reposit may not be suitable for everyone. However, many tenants appreciate it as a flexible and more affordable option compared to traditional security deposits, as it allows them to pay a smaller, non-refundable fee at the start of their tenancy instead of a large upfront sum. We strive to ensure transparency throughout the process. Which is why when setting up their Reposit, tenants are asked to confirm their understanding of the following key points before any payment is made: 1. I understand that I am still liable for any charges at the end of the tenancy 2. I understand that at the end of the tenancy, my Landlord may register charges via Reposit. I will be notified of these and can accept them or raise a dispute 3. I understand that if I do not respond within 7 days, the charges will be accepted and I will be automatically charged or held legally liable for the full amount. If amounts remain unpaid, this can affect my credit score 4. I understand that it's my responsibility to ensure my contact details are updated so Reposit can notify me of any claims or updates to my Reposit 5. I understand that if my tenancy lasts for more than 12 months, I will be charged an annual fee of £30 Tenants who do not agree with these terms have the choice to opt out of Reposit and opt for a traditional deposit instead. You can also find comprehensive information about how Reposit works, the end-of-tenancy procedure, and the dispute resolution process in our FAQ section on our website. If you are open to discussing your feedback in more detail and providing insights on how we can improve the clarity of Reposit's terms, we would welcome the opportunity to learn more. Please feel free to contact us directly at hello@reposit.co.uk. Kind regards, Reposit Customer Support Team