Thank you for taking the time to share your concerns. We genuinely value feedback, as it helps us improve our services. However, we are struggling to locate your details in our system, making it difficult to identify the case you're referring to and provide a specific response. Reposit does not assess or make judgement on documentation provided by either tenant or landlord directly, however Reposit does offer a dispute option to tenants who disagree with charges raised by their letting agent or landlord. The adjudication process is entirely independent and managed by trained professionals, however for the process to start and for evidence from both parties to be considered, a tenant must pay a £60 dispute fee. This fee discourages frivolous disputes and ensures they are made in good faith. If the dispute is successful, the fee will be fully refunded. This process is outlined in Reposit’s Terms & Conditions and FAQs available via our website. We encourage you to reach out directly to our customer service team on hello@reposit.co.uk, where we can address your concerns in detail and provide further guidance on our processes if required. Kind Regards, Reposit Customer Support Team