Hi Rosh, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the challenges you've faced with the condition of your property and your claim experience. We completely understand your frustration, especially when it comes to ensuring your property is returned in good condition. Reposit aims to provide a transparent and fair process for both tenants and landlords/letting agents, and we regret that your experience did not meet those expectations. We take your concerns seriously and are happy to review your case to see if there was anything that could have been handled differently. If you haven't already, we would encourage you to reach out to our customer support team directly on Hello@reposit.co.uk so that we can further investigate your specific claim and help resolve any remaining issues. As with a traditional cash deposit, please note that the deadlines issued with each Reposit must be respected and we send several reminders as these deadlines draw to a close. If it was in fact too late to make a claim on your Reposit, we won't be able to ensure that the insurance cover is honoured. We understand that this situation has been disappointing, and we sincerely apologise for any inconvenience caused. We value your feedback and hope to improve our service based on your experience. Kind regards, Reposit Customer Support Team