Hi Kerry, Thank you for taking the time to leave your feedback. We’re sorry to hear that you were unhappy with your experience. As outlined in our Tenant Terms and Conditions, tenants are notified of any landlord charges at the end of a tenancy and are required to respond through their online Reposit account within 7 calendar days. If no response is received within that period, the charges are deemed accepted, and Reposit will proceed with recovery in line with the agreement. In this case, you did not take any action or raise a dispute within the timeframes provided. As a result, the claim was processed in accordance with the agreed terms. We would also like to clarify that Reposit is an independent deposit replacement provider and does not act on behalf of either party in tenancy matters. We facilitate communication and, where necessary, provide access to an independent adjudicator for formal disputes—however, this process must be initiated by a tenant within the time limits set out in the agreement. We understand that moving home can be stressful and regret that you feel unsupported. However, we must operate strictly within the terms accepted at the time of sign-up to ensure fairness and consistency for all parties. Kind regards Reposit Customer Support

Hi Luke, Thank you for your feedback. We’re sorry to hear that you are unhappy with your experience. Under the Reposit Terms and Conditions, landlords are permitted to raise end-of-tenancy charges for up to the value allowed under the agreement. Tenants are notified of any such charges and are given 7 calendar days to respond through their Reposit account. If a tenant disagrees with the charges, they may formally dispute it by referring the matter to an independent adjudicator, which requires a £60 adjudication fee. This fee is fully refundable if the adjudicator considers the dispute valid or reduces the amount claimed. Reposit does not determine the outcome of any claim or act on behalf of landlords or tenants. Our role is to facilitate communication between both parties and provide access to an independent resolution process in line with the agreed terms. Regarding your comment about liability, each tenant listed on the tenancy agreement and Reposit account is jointly responsible for any valid end-of-tenancy charges. We can only include tenants who were registered and confirmed at the time of the agreement. We understand that these matters can be frustrating and are glad to hear you’ve referred your case to The Property Ombudsman. We will of course cooperate fully with any investigation. If you would like us to review your specific case details again, please contact us directly at hello@reposit.co.uk, and our team will ensure the matter is checked against the timelines and documentation under your agreement. Kind regards Reposit Customer Support Team

Hi Eduard, We’re sorry to hear about your experience and understand how frustrating this situation has been for you and your son. To clarify, Reposit does not raise or decide on any charges ourselves. All claims are submitted by the landlord or their agent, and where there is a disagreement, the evidence from both parties is reviewed by an independent adjudicator. In this case, the adjudication was handled by HF Resolution Ltd, who are a fully independent third party — Reposit has no influence or control over their decisions. We note your comment regarding the rent reduction. The adjudicator can only consider evidence that both parties have submitted. In this instance, while evidence of a request to reduce rent was provided, there was no evidence showing that the landlord had agreed to or accepted this reduction. Had such evidence been supplied, it would have been taken into account during the review. We understand this outcome was disappointing, and we genuinely appreciate your feedback. We continuously review our processes to ensure transparency and fairness for all parties involved. Kind regards, Reposit Customer Support Team

Hello Lee, thank you for reaching out. Unfortunately, your review is not accurate. We are always happy to rent a property to you, however you were unable to provide a valid form of ID. By law, we are required to carry out a Right to Rent check (see government guidance here: https://www.gov.uk/prove-right-to-rent) and we must be able to evidence this when audited. Without the necessary documentation, it is illegal for us to proceed with a tenancy. Our communication with you was polite and clear throughout — this is simply a legal requirement that no landlord or agent can avoid. For that reason, we kindly ask you to remove this review, as it is unjust and misleading. If not, we will need to report it as it could be seen as pressuring us to act illegally. Thank you for your understanding.

Thanks for sharing your feedback. We take concerns like this seriously and want to look into what’s happened here. Please contact me direct so I can review the details with you and work towards a resolution. sian@inventorybase.com / 03333 444506

Hi Pav, We’ve looked into this thoroughly and can’t find any record of missed calls, voicemails, or emails from you over the past week or before. Our support lines, … More

Hi Isla, We’re sorry to hear about your frustrations and we want to address your concerns clearly. First, to clarify — your agreement was through Reposit, which is a deposit replacement service. The use of Reposit and paying our upfront non-refundable fee replaces the traditional five-week tenancy deposit. tenants choose to use Reposit as a more affordable alternative but it does not negate your responsibility for end of tenancy charges. At the end of a tenancy, landlords are entitled to raise claims for rent arrears, cleaning, gardening, or damage beyond fair wear and tear, in line with your tenancy agreement. These are called Charges under the Reposit T&Cs. You are always notified of any Charges via your Reposit account, and you have 7 days to respond with your own evidence or a counter-proposal. If you disagree with your landlord’s claim and it cannot be resolved directly, the process allows you to escalate to an independent third-party adjudicator by paying a £60 adjudication fee. This fee is fully refunded if your dispute is upheld in whole or in part. The fee exists only to ensure that adjudication requests are genuine and impartial. We appreciate that you would have preferred to speak with someone by phone, but as stated in the T&Cs, all formal communication must go through your Reposit account or via email (hello@reposit.co.uk). This ensures a clear record of all evidence and correspondence for both tenants and landlords. We understand moving out can be stressful, and we regret that the process has left you feeling unheard. Please log into your Reposit account or email us directly so we can review your specific case and make sure it follows the process set out in the Terms & Conditions. Thank you for raising your concerns — we take all feedback seriously and will continue to improve how we explain and support tenants through the Reposit process. Kind regards Reposit Customer Support Team

Hi Harriet, We’re sorry to hear about your experience and understand your frustration. To clarify, Reposit is an alternative to a traditional cash deposit, designed to give tenants more flexibility at the start of a tenancy. It is never a condition of renting a property and tenants should always have the option to choose a standard cash deposit if they prefer. If you feel you were pressured into using Reposit, we’d encourage you to raise this with your landlord or letting agent, as that decision should always remain with you. Please also reach out to our support team directly at hello@reposit.co.uk so we can look into your case in more detail and make sure your concerns are addressed. Thank you for sharing your feedback. Kind regards Reposit Customer Support Team

Hi there, Thank you for your feedback, and we're sorry to hear that you were unhappy with your experience using Reposit. We would like to clarify that the £60 dispute fee, which is outlined in Reposit's terms and conditions agreed to at the time of purchase, supports a fair and independent resolution process for end-of-tenancy charges. This fee helps ensure that disputes raised are genuine, and the fee is fully refundable if the adjudicator reduces the letting agent or landlord’s claim by any amount. Reposit is designed to lower the upfront cost of renting by removing the need for a traditional five-week deposit. However, this does not remove a tenant’s responsibility to plan for any potential end-of-tenancy charges, which may require disputing if you're unable to come to agreement with your letting agent or landlord. We always encourage tenants to review the terms carefully before committing so they are aware of how the process works, including the dispute mechanism, and can plan accordingly. We’re happy to assist if you have further questions about the dispute process or your options. Please contact us directly on hello@reposit.co.uk. Kind regards, Reposit Customer Support Team

Hi Lola, Thank you for taking the time to share your experience. We are genuinely sorry to hear that both of your tenancies with Reposit did not meet your expectations. Reposit was created to help reduce the upfront costs of renting by removing the need for a traditional five-week deposit. However, we understand that end-of-tenancy charges can still be stressful, particularly for students. These charges are submitted by the letting agent or landlord, and while Reposit facilitates the process, we do not set or profit from these charges. If a tenant disagrees with the charges, they have the option to raise a formal dispute. A £60 fee is only required if the case is escalated to a third-party adjudicator, and this fee is fully refunded if any part of the claim is reduced. The adjudication process is designed to be fair and evidence-based for both sides. We are sorry to hear that our communications felt impersonal. We aim to provide clear and consistent support, but we also recognise the importance of making each interaction feel helpful and human. Your feedback is appreciated and helps us improve. We always encourage tenants to review the Reposit terms carefully before committing, so they understand how the process works and can prepare for any potential end-of-tenancy costs or disputes. If you would like us to look into your case in more detail, please feel free to contact our support team on hello@reposit.co.uk. Kind regards, Reposit Customer Support Team