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Your Move, Darwen

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

**Edited because of the jarring changes in their attitude. I would strongly advise against renting through Proffitt & Holt Partnership …

Reply from agent

Abbs, thank you so much for taking the time and trouble to leave such a positive review about the service you have received from Chantel, it is great to hear and we will certainly pass on your comments to her. Many thanks

1.00 /5

Shocking service, enquired to view a property and potentially buy but missed the phone call. Voicemail said to call them back. I did within 30 mins, no answer numerous times. No call the next day so I called only to be told they have agreed a sale and they were trying to immediately end the phone call. Very poor customer service. Will avoid now whilst looking for my new home

Reply from agent

Dear Jake, My sincerest apologies for the frustration experienced. We apologise for missing your return call and the communication lapse thereafter. Providing excellent customer service is our priority, and we evidently fell short. We're addressing this internally to improve. Our Sales Manager Maria has left you a message so we can investigate further and see if we can assist you in your home search,, please contact us at your convenience. Warm regards

1.00 /5

What an absolute joke of a company they will do nothing at all too help tried on a few occasions to come to an agreement with them with no joy. So they just took the money out of my account . AVOID AT ALL COST !!!

1.00 /5

Reposit is a scam. No matter whatever evidence you upload to support your claim. They does nothing and take money money from the bank account without our approval. 100% fraud.

1.00 /5

Unwilling to refund money taken from my account after I had already paid the bill. No way of speaking to someone in person. Avoid at all costs if you are the parent of a student tenant.

1.00 /5

One of the only companies I have ever come across who will take money from your account without even asking. I wouldn’t even mind but I didn’t owe the money anyway. 1- I’d paid my half of the reposit. 2- The letting agency had my partner’s other half of payment due to them requesting it be sent directly to them (Linley and Simpson) then never communicating with reposit. They now won’t help me get my money back.

1.00 /5

Family member unfortunately had to use this company. They unlawfully took money from a guarantor at the end of a contract- they admitted to this and even refused to refund after! Incredibly hard to contact after this happened. From reading other reviews it appears many others share this experience. Stay well clear. Shocking excuse of a company managed by incompetent cowboys

1.00 /5

Avoid using this company and services at all costs - there is no way to communicate with them. They charged my account in unfair disputed charges for a property I moved out of last year in which I had no water for 3 months (amoungst other problems) and had no response from the company renting the block for 1 year, 6 months after moving out. They are a service made to allow large rental companies to bill tennants with no checks made, communication given or protection for tennants whatsoever. It would be easier to pay a deposit and document conditions / checks. I have been unable to contact reposit and they debited the funds from my account in full after 48 hours of revieveing an email.

1.00 /5

Terrible system which will continue taking money from you even after your tenancy period is over. Have no good system for contacting them and will just keep putting the blame anywhere else and telling you any payments are non refundable. Just scammers they say they are fulfilling a “service”.

1.00 /5

It seems like the cheaper option until you get random charges at the end of the tenancy and money is just taken out of your account instead of splitting it between all tenants. As a student I thought this was a better idea but it ends up costing way more money in the long run. I would not recommend!

Contact details
Sales Phone:

01254 701122

Sales Email:

darwen@your-move.co.uk

Opening hours

Unknown

Address

7 Market Street, Darwen, Lancashire, BB3 1AZ, North West, UK, BB3

No about information available

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No memberships information available

No marketing information available

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