Hi Luke, Thank you for your feedback. We’re sorry to hear that you are unhappy with your experience. Under the Reposit Terms and Conditions, landlords are permitted to raise end-of-tenancy charges for up to the value allowed under the agreement. Tenants are notified of any such charges and are given 7 calendar days to respond through their Reposit account. If a tenant disagrees with the charges, they may formally dispute it by referring the matter to an independent adjudicator, which requires a £60 adjudication fee. This fee is fully refundable if the adjudicator considers the dispute valid or reduces the amount claimed. Reposit does not determine the outcome of any claim or act on behalf of landlords or tenants. Our role is to facilitate communication between both parties and provide access to an independent resolution process in line with the agreed terms. Regarding your comment about liability, each tenant listed on the tenancy agreement and Reposit account is jointly responsible for any valid end-of-tenancy charges. We can only include tenants who were registered and confirmed at the time of the agreement. We understand that these matters can be frustrating and are glad to hear you’ve referred your case to The Property Ombudsman. We will of course cooperate fully with any investigation. If you would like us to review your specific case details again, please contact us directly at hello@reposit.co.uk, and our team will ensure the matter is checked against the timelines and documentation under your agreement. Kind regards Reposit Customer Support Team