Hello Lee, thank you for reaching out. Unfortunately, your review is not accurate. We are always happy to rent a property to you, however you were unable to provide a valid form of ID. By law, we are required to carry out a Right to Rent check (see government guidance here: https://www.gov.uk/prove-right-to-rent) and we must be able to evidence this when audited. Without the necessary documentation, it is illegal for us to proceed with a tenancy. Our communication with you was polite and clear throughout — this is simply a legal requirement that no landlord or agent can avoid. For that reason, we kindly ask you to remove this review, as it is unjust and misleading. If not, we will need to report it as it could be seen as pressuring us to act illegally. Thank you for your understanding.