Hi Kerry, Thank you for taking the time to leave your feedback. We’re sorry to hear that you were unhappy with your experience. As outlined in our Tenant Terms and Conditions, tenants are notified of any landlord charges at the end of a tenancy and are required to respond through their online Reposit account within 7 calendar days. If no response is received within that period, the charges are deemed accepted, and Reposit will proceed with recovery in line with the agreement. In this case, you did not take any action or raise a dispute within the timeframes provided. As a result, the claim was processed in accordance with the agreed terms. We would also like to clarify that Reposit is an independent deposit replacement provider and does not act on behalf of either party in tenancy matters. We facilitate communication and, where necessary, provide access to an independent adjudicator for formal disputes—however, this process must be initiated by a tenant within the time limits set out in the agreement. We understand that moving home can be stressful and regret that you feel unsupported. However, we must operate strictly within the terms accepted at the time of sign-up to ensure fairness and consistency for all parties. Kind regards Reposit Customer Support