Hi there, Thank you for your feedback, and we're sorry to hear that you were unhappy with your experience using Reposit. We would like to clarify that the £60 dispute fee, which is outlined in Reposit's terms and conditions agreed to at the time of purchase, supports a fair and independent resolution process for end-of-tenancy charges. This fee helps ensure that disputes raised are genuine, and the fee is fully refundable if the adjudicator reduces the letting agent or landlord’s claim by any amount. Reposit is designed to lower the upfront cost of renting by removing the need for a traditional five-week deposit. However, this does not remove a tenant’s responsibility to plan for any potential end-of-tenancy charges, which may require disputing if you're unable to come to agreement with your letting agent or landlord. We always encourage tenants to review the terms carefully before committing so they are aware of how the process works, including the dispute mechanism, and can plan accordingly. We’re happy to assist if you have further questions about the dispute process or your options. Please contact us directly on hello@reposit.co.uk. Kind regards, Reposit Customer Support Team