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Your Move, Darwen

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
3.00 /5

Not always updated

2.00 /5

Reposit is an okay option for renters who do not have the upfront deposit. However, it feels more like a cash grab in my opinion. If you have the option for a deposit I would suggest going with that over this any day of the week.

Reply from agent

Hi Cameron, Thank you for taking the time to share your feedback. Our aim is to give renters an alternative to paying a large upfront deposit, helping to make moving more accessible and affordable. We’re sorry to hear that your experience didn’t fully reflect the value we strive to provide. We understand that Reposit may not be the right fit for everyone, and we appreciate your honesty. Your thoughts are important to us, and we’ll continue working to ensure that renters feel confident and supported when choosing Reposit. Kind Regards Reposit Customer Support team

2.00 /5

Well as a buyer at first I was impressed how fast Mike was responding to calls and emails but once the keys were handed to us and we had few questions regarding the house to the owners Mike has totally blanked us no response from him disappointing.

Reply from agent

Hi Adrian, thanks for the comments and am sorry for the experience you had received post completion however these relate to the Halifax office and not Cleckheaton. Would you be mind deleting this comment on our page and feel free to leave the review on the Ewemove Halifax page for them to respond I am sorry for your experience but it is not applicable to our business. Mike does not own the Cleckheaton branch. It is Paul and Demelza. I have notified Google of this. This review should not be on our business page. Kind regards, Demelza

2.00 /5

Yet another bad experience of dealing with Benton’s! Our first was a while ago when we turned up to view a property only to be declined at the gates as it had already sold! Second time they failed to tell the vendors we were coming and now again we’ve lost out on a purchase because they forgot to get back to us re our offer! We will never view a house through Benton’s again and certainly won’t be using or recommending. Awful communication and incompetent staff!

1.00 /5

Your move Blackburn/Darwen branches! If I could give 0 stars I would! Stay clear of these! 1- let the tenants move in without a signed tenancy agreement. 2- never did a background check on the 2nd tenant. 3- sent us a property report which stated the time and date they visited the property (they never even stepped foot near the property) 4- no-one knew what was going on with the new tenancy act took weeks to get a response from them as to who was sending it out to the tenants. 5- hide the exit fee of £825+VAT 6- given that we want to leave as we have to trust or confidence in them- they are holding our tenant’s deposit as ‘hostage’ until we agree to pay the exit fee. STAY CLEAR STAY CLEAR STAY CLEAR!!!

1.00 /5

My experience with Your Move has been undeniably the most Unprofessional company i have used. My details have been shared with unauthorised people and i have been lied to about the situation and progress of the sale. I sent several emails to both the manager and assistant manager over a period of 2 weeks after calling them to find out one was off ill and the other on annual leave neither of them had any auto response emails to state this which i think is just standard procedure if you are out of office. Not a company i recommend at all.

Reply from agent

Hi Jemma,  We are sorry to read this review; we appreciate that purchase transactions can be stressful and disappointing when it doesn't coincide with client's needs; however, it is important that responsibility for the circumstances in this particular transaction, is not misrepresented. We have thoroughly investigated our records in light of the claims that have been made as we take data breach very seriously. However, there are no data breaches from the records we have reviewed here in branch.  At your move we take confidentiality, data protection and professional standards extremely seriously, and all procedures have been followed appropriately.  Our communication with all parties in the transaction, as documented on our system, was sufficient and appropriate. While there was a short period when one member of staff was absent due to illness and another was on annual leave, the branch remained operational and support was fully available from other members of the team. We regret that your experience did not meet your expectations and would be happy to discuss any specific concerns directly to give you a true reflection of events. Kind Regards Chelsea Winstanley Branch Manager

1.00 /5

​Very disappointing experience with EweMove. ​I chose their most expensive package and even paid extra for photos, but the pictures were poor and the listing went live with missing information. Despite charging a hefty 15% of the monthly rent, they only arranged a few viewings over two months and failed to find a tenant. ​To make matters worse, they broke my balcony door during a viewing. While they initially agreed to pay for the damage, they first stalled by telling me I’d have to wait two weeks until they returned from holiday. Now, they are outright refusing to pay for the damage they caused. ​I listed the flat myself on OpenRent and found a great tenant in just 3 days. EweMove provided an incredibly expensive service with very poor results, capped off by a complete lack of integrity regarding the property damage. I strongly recommend avoiding them.

Reply from agent

Hi Giancarlo, I'm sorry to hear about your experience however you have placed your review on my EweMove Cleckheaton branch page, and not the relevant EweMove office that you have been dealing with. Can I kindly ask that you remove it and contact the relevant branch and if after speaking with them you choose to place a review, please feel free to do so but on the correct branch office page. Many thanks Paul Bottomley Director (EweMove Cleckheaton)

1.00 /5

Contacted Ewe Move Brighouse on a Wednesday AM via lived chat and requested a viewing for a property in Clifton. 3 days later I have not heard anything. Contacted them again and the person I got in touch with had no idea who I was a said they could not access the system. I’m sure the vendors would not be impressed, I certainly am not

Reply from agent

Morning Mark, Olly here. I looked into this as soon as I saw your feedback. I tried the number that you typed into the live chat six times on April 1st, but I kept receiving an 'invalid number' tone. I also sent an email to the email address you provided but that bounced back as undeliverable. Sadly because the two contact details you provided didn't work I had no other way of getting in touch. I've spoken to team and they couldn't find the details when you called because the correct phone number and email address didn't match the ones from the live chat. Apologies for the confusion, I can see why both you and the person you spoke to were confused. I would love to show you around the house. Can you get in touch with me directly please because I don't have the correct contact details for you. Feel free to call or WhatsApp me directly on 07876355242 and we’ll get it booked in. I'm available all this weekend even though it's a bank holiday. I can also send over the original live chat transcript if you’d like to see what was said on file. I spoke to the owners about this yesterday when I met them at the house for a bank holiday viewing. Hopefully you will see this response and get back in touch with your correct contact details so we can sort out a viewing for you. All the very best, Olly

Contact details
Sales Phone:

01254 701122

Sales Email:

darwen@your-move.co.uk

Opening hours

Unknown

Address

7 Market Street, Darwen, Lancashire, BB3 1AZ, North West, UK, BB3

No about information available

Our team

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