Dealt with Alex and made an above asking price offer and sent a my mortgage in principal to him was assured it would take 24 hours to get back to me, that was on a Thursday......... fri, sat , Monday and still no word from Alex. Which I was upset about as I had told about my sons motorbike accident and the fact his paralysed now and I need a house close to my work to be able to take care of him......Monday I rung 3 times only to be spoken quiet abruptly to be a female who kept telling me i was ringing the “ Letting number “ and couldn’t slam the phone down quick enough. Even though it’s the only number . Alex was suppose to be in the office again at 1 so by 3.30 I again called and hey presto Alex. Which I was hoping was no news was good new but only to be told he had just got off the phone with the sellers and they had excepted the other offer as they had upped the price over the weekend but when I had spoken to Alex at the weekend he didn’t mention non of this as I would have upped my offer too. I asked why he had not given me the opportunity to increase my offer rather than just shoot me out of the water, again a lot pathetic chat about nothing ( basically telling me lies ). When I asked to speak to the manager Alex said he was busy on the phone yet when I said I’d wait he the turned round and said he went into the office and he wasn’t there. Cannot believe how such a bunch of people can carry on like this- 100% un-professional, no communication skills, they have failed to even give a proper, fair service to all customers. I would never be wasting my time with them again as they seem very selective in the sales. Personally I would warn all to go else where as talking to others this estate agents is not great for reliability anyway, GOOD LUCK