Hi Jackie, we are sorry to hear that you were unsatisfied with our service on this occassion. As explained to you and your partner on the phone your tenant did not give any notice to our office and has not been able to prove he gave any notice to us. Unfortunately he left on the last day of his tenancy which is something that very rarely happens but is allowed. We acknowledge that the tenancy was logged on our system as 12 months when in fact it was a 6 month tenancy and therefore our usual renewal process was not followed and we have apologised for this. However until the tenant phoned to inform us he had vacated the property we were not to know he was doing this and he did not give any notice. We spoke to you and your partner numerous times and explained this and remarketed the property immediately but you chose to remove the property from the market with us. We wish you all the best with the property in the future. We have made learning points from this and once again we apologise the renewal process was not followed as usual. However please do be aware that there was nothing we could do to stop the tenant leaving on the last day of their tenancy as this is legally allowed and whilst this is very rare it could happen again in the future.