If you want woken up at 500 in the morning by a thundering elephant threatened to get cops involved come here

Unprofessional, we're indirectly responsible for not locking my flat and leaving it unlocked and not going to lock it up afterwards until pressure was put on them, I do not recommend them at all feel free to ask me for more information

I Found them to act in a strange manner. Attempted to apply for a rental property, to then be deemed unsuitable. Even though everything was submitted and suitable grantor in place. And a offer of a huge payment upfront. Good references from both employers and landlords. Huge lack of transparency from their side. When asked for reasoning as to why, get told lack certain paper work, that they never requested, then refuse to accept the things they said were the reasons as to their doubts. Example "where money comes from" without requesting proof of savings etc. And again, when offered to submit what they said they didnt see, and amend the application, just get told a blatant no, that it wouldn't change the decision. Which all in all boils down to no reasoning at all?? So Found them to be overall very unprofessional, but then again, sometimes reputation is justified.

Try to avoid. Deposit is way more than the rent even tho the flat is unfurnished with mouldy washing machine and small fridge. We found out too late the flat was in catastrophic condition, we were without heating for days and days because even 3 engineers could not fix the boiler, without hot water, then the water pipe broke down, neighbours and we were flooded, and after all this when we moved out they tried to take all deposit because of some mould created from that flood and some not existing complains, only thanks to safe deposit Scotland we got our money back. Not mentioning warning level for bad water quality assessed by scottish gas engineer. We heard a lot of excuses and how landlord is making decisions. Considering i was pregnant and had to live in those conditions, with agency trying to rob the money for some made up claims i want to warn everyone. They are just going for your money from deposit. Still thinking to open a court because we were living with no heating for days in winter and it was extremely stressful and unpleasant accommodation. Edit: response to Northwood: it was your branch and your office, we rented flat in livingston. But surely blaming some other office is easier :)

Horrible company!

Absolutely would NOT recommend to anyone. Poor service. Impolite staff. Scraping the bottom of the barrel to take your deposit, after being forced to leave after only 7 month tenancy due to the poor condition of the property overall, from weeks without heating and cooker/ oven, to damp and mould issues causing illness to name only a few. You have to chase everything as promises to call you back don’t happen, they don’t want to deal with it and can’t get you off the phone quick enough when there’s issues. I could honestly go on and on about all the service failings throughout. Felt forced to accept a ridiculous deposit reduction as I could not deal with the stress they had caused any longer throughout and after the tenancy. Would NEVER trust to rent a property through them again personally. *EDIT To your response, you’re very good at passing blame to the landlord, you failed to accept responsibility for your service shortcomings, failed to acknowledge the poor condition of the property i had to live in, or rude staff encounters. I tend to only leave positive reviews, this has nothing to do with "a kick on the way out". Northwood Falkirk has been far from a delight to deal with, thats all.

Put an offer in on Property from Northwood. Was told by not choosing Northwood to sell my house wouldn’t have an adverse effect on buying. But since the moment we chose not to use Northwood. Responses slowed down. Had to chase to find out if first offer was accepted or rejected. On getting through was told we were “ neither accepted or rejected” left pending. We then negotiated a 2nd offer. Jim told us, he was working through the festive period and would Be available. Which he wasn’t. It took until 8 days later for me to phone to find out they still hadn’t heard back. Extremely poor customer service. Leaving potential buyers in limbo. I wouldn’t avoid buying a property from Northwood at all costs.

Everyone is very nice when they need you. After that, be aware that they will go for your money. Every single penny! After leaving the flat, got into a dispute about the deposit money. They decided that the best way to try to resolve the dispute was not to talk by phone, only email, and takes ages to get an answer from them that is copy paste from the email before. Situation resolved by Safe Deposits Scotland that indeed returned me the money. If you really need to use them as an agency, take photos and videos of EVERYTHING at the check in and check out. Report everything by email and save the emails. Be sure that they will go for your money.