Hi Gordon I am surprised and disappointed that you felt you had to leave this rating, especially when you consider the amount we did to help you during some difficult times. I am really sorry that you felt we did not come up to our usual standards. I would be delighted to discuss ways in which our service may have been improved. We are always keen to provide a high level of service for all of our clients, whether they are tenants, landlords, house sellers or buyers. Best wishes Jim