Hi Robert Thank you for leaving a review. Dealing with the point that you were told that by not choosing to sell through Northwood this would not have an adverse effect on your purchase, it was me who told you that. Northwood always act on a professional, ethical basis and this is an important point. I told you that the owners of the house are in a very distant location with time- difference problems and that communication is delayed as the owners always prefer to have a discussion rather than dealing with offers etc through emails. I told you that it would be likely to take several days before I would receive an answer and you understood this. You made your offer immediately before the festive period and we communicated this immediately to the owners. We chased this up with them several times during the festive period without response. We informed the owners immediately that you had now withdrawn your offer and they have now informed us that they were away on a trip to a remote camp with no access to their emails. They apologised for not returning our emails. I hope this helps to ease your frustration. Best wishes for your sale and subsequent search for a new house. Jim