Hi Marco I'm sorry you feel disappointed. As you are aware agents are not responsible for deciding on what claims should or should not be made to the deposit scheme. That is the reason we will always direct tenants to ensure they put their information to the deposit scheme as they are the body who makes a decision at the end of the day. We have no powers to make decisions on where a tenants monies go or what should be deducted from anyone's deposit. We can only act on the Landlord instructions and if they feel there is a need for putting a claim to the deposit scheme for review then we will act on those instructions. The Deposit Scheme are the arbitrators between the Landlord Claim and the tenants responses and we generally find the Deposit Schemes very fair in their decision making. You agreed to payments for some damages on leaving and the deposit scheme reviewed information and allocated some of the remaining funds to the landlords and refunded remainder of the funds to you. I hope that helps clarify but please do not hesitate to contact me if you feel there is further explanation needed.