Try to avoid. Deposit is way more than the rent even tho the flat is unfurnished with mouldy washing machine and small fridge. We found out too late the flat was in catastrophic condition, we were without heating for days and days because even 3 engineers could not fix the boiler, without hot water, then the water pipe broke down, neighbours and we were flooded, and after all this when we moved out they tried to take all deposit because of some mould created from that flood and some not existing complains, only thanks to safe deposit Scotland we got our money back. Not mentioning warning level for bad water quality assessed by scottish gas engineer. We heard a lot of excuses and how landlord is making decisions. Considering i was pregnant and had to live in those conditions, with agency trying to rob the money for some made up claims i want to warn everyone. They are just going for your money from deposit. Still thinking to open a court because we were living with no heating for days in winter and it was extremely stressful and unpleasant accommodation. Edit: response to Northwood: it was your branch and your office, we rented flat in livingston. But surely blaming some other office is easier :)