Probably great if you're a Landlord as I expect they're cheap due to not fulfilling any of their obligations. When we complained about them they evicted us with less than 2 weeks notice. Turned our lives upside down. If Julie has no interest in meeting her obligations as a letting agent she should seek employment elsewhere. We caught her lying over and over again.

This agency is a nightmare specially the manager named Julie so rude and unprofessional. Stay away if you can from them.NegativeResponsiveness, Quality, Professionalism, Value

I WISH I COULD LEAVE A 0 This is the worst estate agents i have ever dealt with from the off they were terrible, I agreed to move into a furnished property with a car parking space just before I was about to pay the bond and first months rent they then told me the property was unfurnished without a car parking space I was called a lair on the phone saying I wasn’t told any of this information but when I had sent over the email proof they then said it was a mistake but because I had already set my heart on the place I still decided to move in, when I then entered the property there was a number of errors, Balcony door was hanging on by Sellotape,the intercom didn’t work,dishwasher wasn’t working and there’s a few more things, When I asked Belvoir to come and fix the balcony door they stated it wasn’t there fault and there may be a charge for myself even though they had agreed there balcony door was faulty🤯I had to argue with Julie (A representative of Belvoir) that I would take this further and seek independent advice which then they came out to fix the door which wasn’t done the handyman put more sellotape on the door and said there’s nothing we can do.The intercom I was made aware there is a £400 charge to have fixed which I had refused to pay as it had never worked since being here also I was sent email confirmation that it had never worked in the flat when the engineer came out to fix it he had told me it wasn’t programmed in. Belvoir cardiff are experts in arguments as you could tell by the way they spoke to there clients they must go through about 10+ a day of them,they don’t care one bit about there’s clients mental health I never wanted to call them as the phone would always end up with me arguing with them, luckily last month I had the best news that another estate agents were taking over the property which was a gift from above the nee estate agents I am with is called the gray house they are amazing and the complete opposite to Belvoir please read this review before taking out a contract with them I was luckily enough to get away from them I feel sorry for anyone that is in a contract with them currently.NegativeResponsiveness, Quality, Professionalism, Value

Initially on taking on the sale of our property Dan was professional and courteous. After 2 weeks it simply went downhill fast...calls and emails were not returned, weekly stats promised were not delivered...no one took ownership to deal with the lack of responses (to Director level) so today I have instructed them to remove their Belvoir "For Sale" sign and cancel the contract. Any Estate Agent that can't return the Sellers calls can not be trusted to deal with property enquiries...this is the worst experience I have ever had dealing with an Estate Agency and my honest and genuine recommendation to anyone is to avoid them...don't be fooled. p.s. if I could leave a zero star that's what they would get...# very disappointing and unprofessional service. STOP-PRESS This review initiated an instant call from Dan who came up with excuses for his failings and he swore at me that he was going to charge £250 for invoking the contact early by a few days...very poor response...I have repeated our request to have the house key returned with immediate effect but he has ignored this instead saying I have been unreasonable. The VMs I have are evidence enough.NegativeResponsiveness, Professionalism

I would absolutely NOT recommend these estate agents to anyone. I had to deal with this agency in regards to a leak in my flat which was caused by one of their landlords. I was reassured by Julie at the beginning that all costs will be covered and all will be fine. Well that didn’t happen. Lies, lies, lies. Also spoke to a lady once who was shouting at me over the phone, shocking customer service.

I was with this company for 2 years in a tenancy and once leaving the property have never come across such rude customer service! They are unprofessional and have dreadful attitudes towards tenants when you’re leaving them. We had put new flooring in the property and had kept it in great condition. And tried charging us £500 for a small mark on the carpet and also tried charging us for damage that was done to the property before we had moved in! Never been left feeling so angry in my life and they do not try to offer any help to you or any assistance to resolve it other than taking your money! Avoid this company at all costs!!!! They will never try to help you as a tenant ...increased rent during Covid 19 and get you to pay for things that will need doing to the property which should be done as maintenance like painting and cleaning!! Disgusting attitude from the managers and anyone you speak to.. and was actually told “don’t care” from. A MANAGER And had left a pregnant woman crying down the phone! AVOID THIS SCAMMING COMPANY AND THEIR DREADFUL STAFF my experience was awful!NegativeProfessionalism

If I could leave zero stars I would! I am helping my sister find her first place to rent after graduating university. She is a little nervous as she doesn’t know what to expect, so I offered to call this agent to make a viewing for her. And to be honest I’m glad I did! Now, I know it’s difficult to secure a good rental in Cardiff, and most letting agents are reactive at best. This agent was so abrupt and unhelpful, I’m sure it would have put my sister off calling again - which would make this experience even more difficult for her, as you rarely get a reply to an email from agents! The property we were interested in is already popular so the agent isn’t taking any more viewings, perhaps this is fair enough if they don’t want to qualify for the best tenants.. However, why would an agent not take contact details from me in case they don’t find a suitable tenant? No alternative property suggested? Or even take details from me about requirements, in case they find a similar property? Although disappointing that the property wasn’t available, this could have been a reassuring process. Are agents not there to help? ‘The agent works for the landlord’ I hear you say... well what about the other landlords this agent works for? Agents - Think about the people that are calling you, they don’t necessarily know how it works. Be nice, have a conversation. It will help you in the long run too.

It seems this company simply aren't interested in customer service and selling houses. My brief dealings with them have been absolutely appalling. They were unhelpful, rude and their lack of communication was just shocking. Particularly Dan, who is more interested in giving excuses than doing his job. If he was the last estate agent on the planet I wouldn't use him or Belvoir to market my property.

Bad customer service and lack of communication. I’d never recommend using them!

Terrible customer service and incompetent staff. Took 3 months to sort our bond ready to give back to us (to such we are still waiting). Constantly having to chase them up, always promising to email/phone us 'the next day' which never happened. If I could rate them lower than a one I would. Truly a terrible company that need to get their act together. DON'T GO WITH BELVOIR CARDIFF!