I WISH I COULD LEAVE A 0 This is the worst estate agents i have ever dealt with from the off they were terrible, I agreed to move into a furnished property with a car parking space just before I was about to pay the bond and first months rent they then told me the property was unfurnished without a car parking space I was called a lair on the phone saying I wasn’t told any of this information but when I had sent over the email proof they then said it was a mistake but because I had already set my heart on the place I still decided to move in, when I then entered the property there was a number of errors, Balcony door was hanging on by Sellotape,the intercom didn’t work,dishwasher wasn’t working and there’s a few more things, When I asked Belvoir to come and fix the balcony door they stated it wasn’t there fault and there may be a charge for myself even though they had agreed there balcony door was faulty🤯I had to argue with Julie (A representative of Belvoir) that I would take this further and seek independent advice which then they came out to fix the door which wasn’t done the handyman put more sellotape on the door and said there’s nothing we can do.The intercom I was made aware there is a £400 charge to have fixed which I had refused to pay as it had never worked since being here also I was sent email confirmation that it had never worked in the flat when the engineer came out to fix it he had told me it wasn’t programmed in. Belvoir cardiff are experts in arguments as you could tell by the way they spoke to there clients they must go through about 10+ a day of them,they don’t care one bit about there’s clients mental health I never wanted to call them as the phone would always end up with me arguing with them, luckily last month I had the best news that another estate agents were taking over the property which was a gift from above the nee estate agents I am with is called the gray house they are amazing and the complete opposite to Belvoir please read this review before taking out a contract with them I was luckily enough to get away from them I feel sorry for anyone that is in a contract with them currently.NegativeResponsiveness, Quality, Professionalism, Value