If I could leave zero stars I would! I am helping my sister find her first place to rent after graduating university. She is a little nervous as she doesn’t know what to expect, so I offered to call this agent to make a viewing for her. And to be honest I’m glad I did! Now, I know it’s difficult to secure a good rental in Cardiff, and most letting agents are reactive at best. This agent was so abrupt and unhelpful, I’m sure it would have put my sister off calling again - which would make this experience even more difficult for her, as you rarely get a reply to an email from agents! The property we were interested in is already popular so the agent isn’t taking any more viewings, perhaps this is fair enough if they don’t want to qualify for the best tenants.. However, why would an agent not take contact details from me in case they don’t find a suitable tenant? No alternative property suggested? Or even take details from me about requirements, in case they find a similar property? Although disappointing that the property wasn’t available, this could have been a reassuring process. Are agents not there to help? ‘The agent works for the landlord’ I hear you say... well what about the other landlords this agent works for? Agents - Think about the people that are calling you, they don’t necessarily know how it works. Be nice, have a conversation. It will help you in the long run too.