Initially on taking on the sale of our property Dan was professional and courteous. After 2 weeks it simply went downhill fast...calls and emails were not returned, weekly stats promised were not delivered...no one took ownership to deal with the lack of responses (to Director level) so today I have instructed them to remove their Belvoir "For Sale" sign and cancel the contract. Any Estate Agent that can't return the Sellers calls can not be trusted to deal with property enquiries...this is the worst experience I have ever had dealing with an Estate Agency and my honest and genuine recommendation to anyone is to avoid them...don't be fooled. p.s. if I could leave a zero star that's what they would get...# very disappointing and unprofessional service. STOP-PRESS This review initiated an instant call from Dan who came up with excuses for his failings and he swore at me that he was going to charge £250 for invoking the contact early by a few days...very poor response...I have repeated our request to have the house key returned with immediate effect but he has ignored this instead saying I have been unreasonable. The VMs I have are evidence enough.NegativeResponsiveness, Professionalism

Extremely greedy and

agree with these letting agents, I have been living in a property since last 2 years and finally purchased a property and trying to move in because I was in rolling contract and I have informed them on Oct 7th where I will vacate on Nov 15. They say my contract is from 3rd of every month. And asking me to pay to Dec 3rd. Ridiculous people. During the whole of pandamic I received no supported. I made regular payments still very hungry for money. I really have very low regards for them. Thanks, Raj

"Extremely greedy and..."

agree with these letting agents, I have been living in a property since last 2 years and finally purchased a property and trying to move in because I was in rolling contract and I have informed them on Oct 7th where I will vacate on Nov 15. They say my contract is from 3rd of every month. And asking me to pay to Dec 3rd. Ridiculous people. During the whole of pandamic I received no supported. I made regular payments still very hungry for money. I really have very low regards for them. Thanks, Raj

"Welcome to the worst estate..."

Welcome to the worst estate agent in Wales, possibly the world? Do not bother wasting your time. I made four phone calls and waited for a response that never came. I was even booked in to see a property with no confirmation call which I was told I would receive. Alas, no one called me to confirm. A man called Dan was supposed to call me back on several occassions, but now am of the impression that Dan does not actually exist. Either that or he is hiding in the toilet.

Welcome to the worst estate

Welcome to the worst estate agent in Wales, possibly the world? Do not bother wasting your time. I made four phone calls and waited for a response that never came. I was even booked in to see a property with no confirmation call which I was told I would receive. Alas, no one called me to confirm. A man called Dan was supposed to call me back on several occassions, but now am of the impression that Dan does not actually exist. Either that or he is hiding in the toilet.

I would absolutely NOT recommend these estate agents to anyone. I had to deal with this agency in regards to a leak in my flat which was caused by one of their landlords. I was reassured by Julie at the beginning that all costs will be covered and all will be fine. Well that didn’t happen. Lies, lies, lies. Also spoke to a lady once who was shouting at me over the phone, shocking customer service.

Skip 'Belvoir

Skip 'Belvoir Lettings' if You come across in Your search Had a serious/Critical maintenance Issue (Leaking sink, onto the floor) Was told.someone would attend, the next day was still waiting. Poor Communication. Really do not bother.

I was with this company for 2 years in a tenancy and once leaving the property have never come across such rude customer service! They are unprofessional and have dreadful attitudes towards tenants when you’re leaving them. We had put new flooring in the property and had kept it in great condition. And tried charging us £500 for a small mark on the carpet and also tried charging us for damage that was done to the property before we had moved in! Never been left feeling so angry in my life and they do not try to offer any help to you or any assistance to resolve it other than taking your money! Avoid this company at all costs!!!! They will never try to help you as a tenant ...increased rent during Covid 19 and get you to pay for things that will need doing to the property which should be done as maintenance like painting and cleaning!! Disgusting attitude from the managers and anyone you speak to.. and was actually told “don’t care” from. A MANAGER And had left a pregnant woman crying down the phone! AVOID THIS SCAMMING COMPANY AND THEIR DREADFUL STAFF my experience was awful!NegativeProfessionalism

If I could leave zero stars I would! I am helping my sister find her first place to rent after graduating university. She is a little nervous as she doesn’t know what to expect, so I offered to call this agent to make a viewing for her. And to be honest I’m glad I did! Now, I know it’s difficult to secure a good rental in Cardiff, and most letting agents are reactive at best. This agent was so abrupt and unhelpful, I’m sure it would have put my sister off calling again - which would make this experience even more difficult for her, as you rarely get a reply to an email from agents! The property we were interested in is already popular so the agent isn’t taking any more viewings, perhaps this is fair enough if they don’t want to qualify for the best tenants.. However, why would an agent not take contact details from me in case they don’t find a suitable tenant? No alternative property suggested? Or even take details from me about requirements, in case they find a similar property? Although disappointing that the property wasn’t available, this could have been a reassuring process. Are agents not there to help? ‘The agent works for the landlord’ I hear you say... well what about the other landlords this agent works for? Agents - Think about the people that are calling you, they don’t necessarily know how it works. Be nice, have a conversation. It will help you in the long run too.

It seems this company simply aren't interested in customer service and selling houses. My brief dealings with them have been absolutely appalling. They were unhelpful, rude and their lack of communication was just shocking. Particularly Dan, who is more interested in giving excuses than doing his job. If he was the last estate agent on the planet I wouldn't use him or Belvoir to market my property.