Ive been in the property over 6 years and I never had any issues with property management of the previous estate agency prior to John Shepherd .They have no interest in sorting out issues in the property or do any refurbishments to the property in 7 years, if you report anything online they want more information- more information photos serial numbers etc (I don’t work for property management so why am I doing half of your work ?) the estate agent didn’t even know where the serial number of the hob is , so how exactly I’m supposed to know ?! how about you carry out an inspection and get the details needed ?they have an ignorant attitude and all they wanna do is sit in the office , not interested to carry out property management inspections when needed for the tenant , only the annual inspection for the landlord . This is an estate agent that don’t care about the tenants needs ! Also Julie darling I hope you are not making any commissions because your attitude screams “not interested in resolving problems “ just making money - talking to you is like talking to a wall - maybe you should educate yourself where the serial number of the hob is , please and thank you

AVOID, AVOID, AVOID! I wish I didn't have to rate ANY stars. Unprofessional, uncooperative, very poor management from start to finish. I will NEVER use these estate agents again.

Most of the team are very helpful but one woman in property management is very rude and unhelpful won't give you her name it's not the main one she's ioverly and very helpful.

Took a "holding deposit" for a property and are refusing to give it back for no valid reason, after their referencing failed us! (despite being told about some old adverse credit) If you're a renter or landlord for that matter BEWARE of these cowboys!!!

Have rented out property via these agents for a while now. Previously have had good dealing with Property managers and reasonable call out fees following authorsing same. However the staff have changed and seems thet most be on income targets. Please be aware that they will try to add on costs.Read terms and amend accordingly. Use your own trades persons otherwise you will regret( also ensure you add this to terms that they need to contact you before callout)Charged 260 pounds for callout to replace 2amp fuse in fused socket.Apparently this inc call out and hourly rate.don't know how long it takes to change fuse. Obviously this high fee includes a percentage for Shepherds. If you complain to property manager Julie expect a one sided conversation. In nutshell ground there are loads of other agents out there.They will not charge you for the add on this firms will attempt to charge you for.

Were pleasant until actually getting the property. Some of the staff push for you to give them a review before you even get the keys. Also please be aware that they will try to withhold your deposit so make sure to take videos/pictures in order to keep your full deposit.

Only get back to you when the place you were after has gone,don't call you back when they say they will

No comment

It is scam. Lost 200 GBP. Owner canceled the letting agreement 3 days before move day. They did not give credit check fee back as promised. Do not pay them them any credit check fee. !!!!

Terrible customer service. I rang up about letting an apartment to be told I should be ok with being able to have it so I got a guarentor and filled in forms. I called back on Monday after sorting this out on friday to ask about the property to be told I will receive a call back.. 3 hours gone by I call back to be informed that this flat has been given to someone else. No email. No call. No text nothing to tell me that someone else had already had it.