John Shepherd - Cannock

Worst letting agents and management ever. Don’t communicate with you and tell you the truth. Don’t believe anything they say in regards to letting a property in whinchat drive. That house is full of damp and they take ages to even do anything about it. We had to move out. And I am now told they still have building work going on. Scalding has been up for months and months.

They found us a great place, however, the good lord service provided to be useless and has left us nearly £2,500 in debt. Even though we told them not to open up accounts on our behalf they did, how I don't know! We have multiple council tax bills, extremely high utility charges and now threatening letters from the landlord since we spoke to him about it. Our health is deteriorating and the contacts that they gave us to make a complaint do not even exist!

This agency doesn’t deserve a star. I accidentally paid rent (£1,450) for a month after my tenancy ended and contacted John Shepherd the same day to request a refund. Instead of resolving it, they delayed for days and then only refunded £868.29, keeping £580.71 with no clear explanation. When I called to ask why, staff avoided my calls and kept promising call-backs that never happened. I still moved out that month. Now, over a year later, they’re emailing me demanding £120 for an end-of-tenancy scheme. Extremely unprofessional, stressful, and lacking transparency. I would not recommend this agency to anyone. Avoid at all cost

Disappointed in the rentals department, when enquiring about a property via telephone call and email, no response received, even when we chased and were told we would receive a return call. Poor customer service. From reading the other reviews it is clear that any prospective tenants or existing tenants are treated poorly. We will avoid at all costs Further to the response below 👇 isn’t it amazing how a bad review can prompt action. Unfortunately you should have done the right thing in the first place (as per all the other reviews below) and not tried to redeem yourself once a poor experience has been posted online. I won’t be making contact as I do not wish to engage with such a poor company. Sort your team out! Maybe some customer service training (in the area of communication would be a good place to start)

Incompetent, unprofessional, pathetic - they are a joke! Reported issues are ignored, when they promise they will back, they never back, they have problem with arranging even simply repairs in reasonable timeframes. If there are more issues, they are lost, it is too complicated for them to manage, so, waiting a half of year or a year for something, it is their standard. Their strategy are: excuses, empty promises and silence/ignoring part of the message/email. And on the end they blame tenant for their failure. I strongly discourage using their service.

Complete waste of time don't recommend

Went to view a property we was the first people there send all documents good pay work and credit and heard nothing back must be racist

Terrible - contacted this estate agents about a property we were interested in viewing, told to leave details and “someone would get back to us” didn’t hear anything back for several days. Then we were told that they were fully booked for viewings and that they had already had multiple applications. We expressed interest in a property the day it was listed, told to wait for someone to get in contact and that we would be able to arrange a viewing, then after following up, we were told it was already gone. Never got to view the property, apparently if you just call up last minute you’re more likely to be able to view a property than having them contact you after leaving your details and being told to wait.

I do not recommend John Shepherd, Cannock. We should have been more concerned when they got our house number wrong on the initial property details but instead we laughed it off !!! Within 3 weeks and after speaking to a potential buyer, who had found it difficult to arrange a viewing, we decided to change agents. Thankfully we hadn’t agreed to a minimum term. However, a few weeks later, we received and accepted an offer from a buyer who had originally viewed through John Shepherd. We had no choice but to see the transaction through with them. Over the following months we experienced unprofessionalism, told lies and treated with utter disregard. Eventually the sale fell through. No thanks to John Shepherd, who incidentally, were also selling our buyers house. We have recently sold our house with a different agent and the experience couldn’t have been more different. Go elsewhere. Avoid at all costs.

Of all the letting agents I have experienced over the years, John Shepherd have to be the worst.... in every way! Unprofessional, rude and completely clueless when it comes to supporting their tennants needs. Delays in repairs, reference requests and the deposit at the end, all took forever. These guys are totally out of touch with how quickly some requests need to be dealt with and only adds to stresses of the Tennant. Avoid if you can...