While letting the property, John Shepherd were decent agents, with things fixed quickly. The problems start when you leave and they try and charge you from your deposit for nothing more than simple painting/cleaning. All the justification …

Good in maintaining the property. Simply, forget your deposit.

Called to enquire about a property. I spoken with Debbie. She was not very polite. When I said the address of the property that I wanted to enquire about, she whispered under her breath "oh god" and sighed. …

Worst letting agents and management ever. Don’t communicate with you and tell you the truth. Don’t believe anything they say in regards to letting a property in whinchat drive. That house is full of damp and they take ages to even do anything about it. We had to move out. And I am now told they still have building work going on. Scalding has been up for months and months.

They found us a great place, however, the good lord service provided to be useless and has left us nearly £2,500 in debt. Even though we told them not to open up accounts on our behalf they did, how I don't know! We have multiple council tax bills, extremely high utility charges and now threatening letters from the landlord since we spoke to him about it. Our health is deteriorating and the contacts that they gave us to make a complaint do not even exist!

This agency doesn’t deserve a star. I accidentally paid rent (£1,450) for a month after my tenancy ended and contacted John Shepherd the same day to request a refund. Instead of resolving it, they delayed for days and then only refunded …

Disappointed in the rentals department, when enquiring about a property via telephone call and email, no response received, even when we chased and were told we would receive a return call. Poor customer service. …