Took a "holding deposit" for a property and are refusing to give it back for no valid reason, after their referencing failed us! (despite being told about some old adverse credit) If you're a renter or landlord for that matter BEWARE of these cowboys!!!

Have rented out property via these agents for a while now. Previously have had good dealing with Property managers and reasonable call out fees following authorsing same. However the staff have changed and seems thet most be on income targets. Please be aware that they will try to add on costs.Read terms and amend accordingly. Use your own trades persons otherwise you will regret( also ensure you add this to terms that they need to contact you before callout)Charged 260 pounds for callout to replace 2amp fuse in fused socket.Apparently this inc call out and hourly rate.don't know how long it takes to change fuse. Obviously this high fee includes a percentage for Shepherds. If you complain to property manager Julie expect a one sided conversation. In nutshell ground there are loads of other agents out there.They will not charge you for the add on this firms will attempt to charge you for.

Were pleasant until actually getting the property. Some of the staff push for you to give them a review before you even get the keys. Also please be aware that they will try to withhold your deposit so make sure to take videos/pictures in order to keep your full deposit.NegativeQuality, Professionalism, Value

Only get back to you when the place you were after has gone,don't call you back when they say they will

No comment

Appalling managing agents. We are a family of 5, who unfortunately suffered a water leak from the apartment above. Massive water leak, the apartment was wet, electrics were turned off, no emergency lighting was supplied even though we requested this in the form of cheap Argos desk lamps! As the flat is obviously dark and bathrooms do not have any windows/natural light, we were expected to live in the dark with our three young children. We have had our carpets in the bedrooms stripped, three dehumidifiers put in, wires from the dehumidifiers running across and we are expected to still sleep in the bedrooms with our children. The noise of the dehumidifiers are obviously deafening and they aerate dust particles in the air. This poses a serious health risk as my children already suffer from allergies and asthma. We were offered an alternative accommodation, but this would be higher in rent and much further from the area we are residing in which would not be feasible in taking our children to school. We are expected to live in this condition for a minimum of a month, although no time frame has been given to us. Also, the managing agents never seem to pick up our calls, and when you do want to speak to the relevant person, they are away from their desk or on the phone! We are still expected to pay full rent. Please be weary of these people. They were all very nice, pleasant when we signed and took on the tenancy.

Absolutley disgusting people . Made me and my wife drive 50 miles for a viewing to walsall bloxwich just to tell us on the phone 5 minutes before the viewing that is has been let out on the weekend .

All good up to paying holding fee then our circumstances changed and so did the agents attitude. Not a good experience and our refundable deposit wasnt. Please be wary of using this agent.

It is scam. Lost 200 GBP. Owner canceled the letting agreement 3 days before move day. They did not give credit check fee back as promised. Do not pay them them any credit check fee. !!!!

Terrible customer service. I rang up about letting an apartment to be told I should be ok with being able to have it so I got a guarentor and filled in forms. I called back on Monday after sorting this out on friday to ask about the property to be told I will receive a call back.. 3 hours gone by I call back to be informed that this flat has been given to someone else. No email. No call. No text nothing to tell me that someone else had already had it.