Does not suit our needs unfortunately. Would suit someone feel sure. Thanks for your assistance.
Reply from Webbers Estate Agents Bude: We appreciate your feedback and the time you took to share your thoughts with us. Though we understand that the property did not meet your needs, we are here to assist you in finding the right property. If there is anything specific about our service you would like to discuss or if you have any suggestions for improvement, we would be happy to hear from you. As we strive to improve our services, your feedback is extremely valuable to us.
Thank you again for your consideration.
We sadly had a really negative experience. We found a flat we loved and agreed a move in date in writing. Two weeks before we were due to move in, the agent told us that the flat was still under tenancy for 18 days after the move in date that we had agreed. This was because the current Tenant was buying a house and it was delayed.
We were reassured that we could still move in a little later than planned, but the date got pushed back and back further. With the landlord telling us we should never have been told by the agent we could have moved in on that date for certain and should have been flexible (subject to contract).
Finally a week before moving, we had to find somewhere else last minute as the only thing suggested by the agent was we stay in an air b&b for nearly three weeks at our own expense costing nearly £1800. We were left out of pocket and very disappointed with our experience. The communication between the landlord and agent was poor, with ourselves having to speak with the landlord directly to try and find a resolution. This situation would have been entirely prevented if the flat was only put up for rent after the tenancy ends, not 3 weeks earlier in the hope they have moved
Reply from Webbers Estate Agents Bude: Hi Sam,
We're sorry that you feel this way.
We are aware of the situation and can assure you we are going through all avenues to resolve the issue at hand.
I have spoken to the team internally, someone will be in touch with you soonest to discuss your concerns and walk through our steps for a quick and smooth solution.
Apologies for the inconvenience and frustration this has caused.
Regards,
The London Shared team
I had very bad experiences with this agency as a tenant. Would never recommend them. Some staffs are really rude and unprofessional too.
Reply from Webbers Estate Agents Bude: Thank you for your feedback, Anne.
We are sorry to hear that you feel this way, particularly given the amount of support that was put in place during what was clearly a very difficult situation. When the property became temporarily unsuitable due to a significant leak, the landlord funded alternative accommodation, and our team helped coordinate temporary housing and furniture removals at no cost to you.
As the works progressed and it became clear that contractors could not provide a definite completion date, we also offered you the option to end the tenancy early without notice or penalty, so you could secure alternative long-term accommodation if that was the best option for you.
We completely appreciate that having to leave your home unexpectedly is distressing and disruptive, and we are sorry that the overall experience was not a positive one for you. Throughout the process, our aim was to support you as practically and compassionately as possible in challenging circumstances.
We wish you all the very best in your new home.
Do not be deceived by the overall appearance of Property Centre or by the positive reviews you may come across. Based on my experience, I would advise anyone dealing with this agency to proceed with extreme caution.
Make sure that all promises, agreements, and important discussions are confirmed in writing. Do not rely solely on verbal assurances, as having a written record can save a lot of trouble later.
In my experience, the agency's priorities appeared to be heavily aligned with the landlords' interests, leaving tenants with limited support when issues arose. I also felt that they were quick to collect payments while showing far less commitment when it came to resolving tenant concerns.
There were also situations involving contractors that left me feeling uncomfortable and raised questions in my mind about how certain matters were being handled. While I cannot comment on the reasons behind these situations, they contributed to my overall lack of confidence in the agency's professionalism and transparency.
A couple of friends had warned me about this agency beforehand, but I chose not to pay much attention to their advice. Looking back, I wish I had taken those warnings more seriously.
I would strongly recommend doing thorough research, asking questions, and obtaining everything in writing before deciding to deal with The Property Centre.
Reply from Webbers Estate Agents Bude: Thank you for your feedback.
We believe this review relates to the same tenancy matter we have recently responded to, where a significant leak unfortunately made the property temporarily unsuitable to remain in while investigations and repairs were carried out.
During this period, the landlord funded alternative accommodation, and our team helped coordinate temporary housing and furniture removals at no cost to the tenants. When it became clear that contractors were unable to provide a definitive timescale for completion of the works, the option was also given to end the tenancy early without notice or penalty, so alternative long-term accommodation could be secured.
We fully appreciate that being required to leave your home unexpectedly is upsetting and disruptive. However, we do feel this review is unfair and does not reflect the level of support that was put in place during a difficult and unusual situation.
We are an independent, family-run business, and reviews like this can be very damaging; particularly where we feel they do not give a balanced reflection of the circumstances or the efforts made by our team to help.
We also always encourage tenants, landlords and clients to keep important matters in writing, and our team will always do the same wherever appropriate so there is a clear record for everyone involved.
We are sorry that you feel disappointed with your experience, but we are confident that we acted professionally, practically and with the intention of supporting all parties through a challenging situation.
We wish you all the best for the future.
I advice you to GO ELSEWHERE if you wish to deal with a respectful estate agent!
Reply from Webbers Estate Agents Bude: We are sorry to read your comments and disappointed to hear that you feel this way. Unfortunately, we are unable to identify you from our records, so we cannot investigate the matter further at this stage.
At Daniel Hobbin Estate Agents, we pride ourselves on treating all clients with professionalism and respect, and providing the highest standard of service at all times. We would welcome the opportunity to discuss your concerns directly and ask that you contact our office so we can look into this for you.
I contacted this agency as a high-earning professional (over £30k p.a.) with an impeccable 6.5-year local tenancy record. Like many others, they demanded sensitive financial and private data just to book a preliminary viewing. …
Reply from Webbers Estate Agents Bude: We strongly disagree with this characterisation of our process.
As clearly stated in our listings, all prospective tenants are required to complete a short pre-application prior to any viewing being arranged. This includes basic information such as employment details, income, and any relevant credit history. The purpose of this is straightforward: to ensure applicants meet affordability criteria (typically around 30 times the monthly rent) and to allocate limited viewing slots fairly within a high-demand market.
At this stage, we do not request supporting documentation, and the information required is strictly limited to what is necessary to assess whether a viewing is appropriate. This approach is consistent with standard lettings practice and the principles of data minimisation under UK GDPR.
It is also standard practice across many sectors—including housing, financial services, and other regulated industries—for an initial assessment to include the provision of relevant background information.
Where applicants choose not to provide the minimum information required, we are unable to progress their enquiry. This is not a failure of service, but a necessary step in applying a clearly stated and consistently applied process.
We are a professional business with a duty to our landlords to identify suitable tenants efficiently, fairly, and responsibly. This requires a structured approach, which is applied consistently to all applicants without exception.
If this process does not align with your expectations, you are of course free to pursue alternative properties elsewhere.
Truly awful company to do business with. Used them to try and sell our vacant house when we had moved a long way away. When viewings started being cancelled on the booking app we called for an explanation. Can you believe they had lost the house keys! They never called to tell us this, and dare they deny this as phone records proved it. When, where, how long for? They had no answer. They appear to have no key security system in the office. They just asked if we could get some more cut! We requested payment to cover replacement locks I had fitted by a neighbour at cost but all they offered was to get a couple of new keys cut. Not until we had exhausted their complaints system with the next stage going to the Ombudsman, they payed up, and quote " we dont want to waste any more time on the issue" Complaint still lodged with the ombudsman which I cant go into until investigated. Be warned, you sign up with them, you are locked in for 20 weeks unlike other agents where you are free to leave at any time. 20 weeks is a long time to have to stay with a shambles of an outfit. They talk the talk but wow, they are so poor. Total disregard for the the security of our property, losing keys and not changing locks invalidates most insurances. Went to another agent in Thirsk, world's apart in service.Truly awful, they are extremely obnoxious when you make a complaint, especially Andy in Thirsk and the owner Chris. As soon as theres a problem., they show their true colours. Avoid, theres so much better to choose from in Thirsk.
About Webbers Estate Agents Bude
Webbers Bude, located in the heart of Bude, Cornwall serves as a central hub for estate agency expertise. The friendly and approachable team is dedicated to guiding clients through buying, selling, or renting homes in the picturesque region.
Offering personalised services, they cater to the unique needs of first-time homebuyers, experienced investors, and those considering property sales. The office provides an extensive property search, featuring a diverse range of homes from charming cottages to spacious family residences, making it a one-stop destination for individuals exploring properties for sale or selling their homes in the area.
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