Webbers Estate Agents Bude

I would give zero stars if it were possible. I would urge anyone to stay away from properties managed by them. We received a property that was not cleaned and was also utterly filthy upon moving in. It also had plenty of structural issues that were never disclosed, leading to issues such as leaks and structural damage. These were never fixed while we were there since it takes so long for them to provide people to check up on the property. Additionally, note that they will take an exorbitant amount of money for the cleaning fee at the end - we spent days cleaning the property before moving out and nearly £400 was still taken from our deposit purely for ‘cleaning purposes’. You will lose much of your deposit and unless you go for a legal dispute, there is nothing you can do about it. Avoid at all costs.

I want to pre-warn any estate agents out there who are considering joining Homeflow: stay away, especially if you are heavily focused on marketing and value being at the top of Google. Yes, you may have had (or will have) a presentation where they promise you the world. If you don’t understand marketing, it’s easy to fall into the trap of thinking their system is great. Don’t get me wrong - there are some positives, but the system itself is completely outdated. A simple WordPress website, set up correctly, will absolutely outrank a Homeflow website. If you are a multi-branch estate agency, be prepared: they will absolutely milk you by charging per branch. So, if you’re thinking of expanding, know that they’ll just keep charging more - because they can. Hosting does not cost anywhere near what they make out, yet their service is even more shocking. Whenever something needs to be done, they either try to charge you for it or tell you to do it yourself. We have creative people working for us, and even they find the system over-complicated and difficult to use. It’s a shame I have to write this, but I want to warn others. We were lied to initially by salespeople who promised that “anything can be done” and that they could implement any change. In reality, all they do is build you a website using one of their templates (which they also charge you for) and then add costs for anything extra. Their system is so locked down that most marketing-related tasks can’t even be done without additional charges. Communication is awful. They’ve taken over a month to respond to some issues, and we’ve had to constantly chase them. In the last 12 months, our website has gone fully down at least twice. I honestly don’t know how they have the audacity to keep charging for a service that delivers so little. The only thing I’m looking forward to now is ending our contract, moving to real developers, and building a truly custom site the way we want it - something that will still work out cheaper in the long run than what Homeflow is charging.

Very poor experience with Intercounty’s Home Move team over our deposit return. Despite paying for a professional deep clean, they tried to deduct £200 for cleaning, £100 for a tiny carpet mark, and £50 for minor wall scuffs (which are clearly fair wear and tear). We spent weeks chasing, with our deposit withheld for a full month after moving out, and no invoice ever provided for the supposed cleaning charge. Only after constant emails did they finally reduce the deductions to £50 for the carpet. Unprofessional, slow, and unnecessarily stressful. Tenants should not have to fight this hard to get their own money back.

Did not do a good job with our sale. Half the viewings were FAKE. Do not use. Lednor sold our property with one viewing. They now look like have changed name to (Fine and County) are useless.

Terrible communication. Had a viewing booked and without any explanation they cancelled my viewing and took the property offline. Useless

The worst customer service and worst agency to rent through. After then end of my tenancy they urged me to return keys, before checking on property state, and then accused me of non- existent damages, fortunately I had video records of everything in the flat before I leave. They refused to return my deposit until I went through a complaint to the deposit scheme. Very rude and never fixed any issues I reported in the property. I highly disrecommend

I have rented from RKLucas for 4.5 years. Initially, they were great. However, in recent years there have been many changes in staff and there has been a massive decline. I have been awaiting repairs to my house since Nov 2023 and have 2 rent increases while waiting. Works that were completed were done to a poor standard (shower needed replacing, builder cut the whole in the wrong place in the panel and glued a glass star mirror with a boarder which is falling apart due to the water and I have loose glass hanging in my shower which again has been reported numerous times and still hasn’t been documented on my property file). Most recently my key snapped in the door while the lock was out so the mechanism had to be removed to push the door closed making the door unable to close or lock. Imagine having to pay good money to have to use your chair to hold your door closed. I have now been unable to secure my property or even close my door properly for a month and can’t get a reply from anyone regarding any of the works. I have even emailed the 3 directors with no acknowledgement. Happy to take my money but not happy to give any help in resolving. When I do call I get spoken to like a naughty child as though I’m an inconvenience to them despite me being a good tenant paying my rent and looking after my property. Shambolic. Absolutely avoid.

Terrible letting agents, we rented a property through these for 3 and a half years, nothing we reported as broken got fixed properly there was so much miss communication between us and them and them and the landlord, there was things we reported so many times that they would tell us we hadn’t ever reported because they would never note it down on file, when we moved out we left the house in better condition then we received the house yet it took us 4 months to get our deposit back because they are straight up useless!! Don’t rent through these

Rosy was very pushy when we expressed interest in the property, kept telling us to do everything asap asap asap. The property had an absolute nightmare neighbour who made it hell for us to live next door to, he always threatened us about telling the landlord to kick us out. We never knew what a nightmare neighbour was until we rented with Kings. They were very unsupportive throughout the tenancy. Brodie is particularly rude and patronising.

We had a viewing on Saturday with Davis and Lund , turned up 10 minutes early we waited at least 25 minutes the estate agent did not turn up . I rang them only to be fobbed off with some untruths saying they were in the property the blinds …