We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms & condition

Tristrams Sales & lettings

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Extremely disappointed with this agency! Do not use them! At the end of August, just 3 weeks before uni started they send us an email saying that the house we had signed a contract for, paid for a month's rent as well as for documentation fees, is no longer available for us because it lacks a safety license?!?! This was a huge shock for me and my flatmates as we all live abroad during holidays, so we had to find a new accommodation not only last minute but also while overseas. This was one of the hardest and most stressful periods of my life!!! So when finally things settled and we were no longer HOMELESS, I walked pass the property we were supposed to live in but did not due to a safety license and guess what - THERE WERE PEOPLE LIVING THERE!!!! This showed Tristram's dishonesty, lack of moral and no care for their customers whatsoever. WORST AGENCY EVER, DO NOT TRUST THEM!

Reply from agent

Hi Silvia, I completely understand your frustation following the situation that occured last summer. Unfortunately in this situation the landlord let us down, as much as he let you down. At no point from advertising the property all the way until withdrawing the property, did the Landlord make us aware that there was a chance his HMO license would be revoked. As soon as we found out, we did all we could to revert the situation and discussed with the landlord any alternative option that we could give. Unfortuantely with no other option available, we informed you straight away and helped looked for alternative properties for you to go into. As soon as the landlord pulled out we refunded everything you paid to you as soon as possible along with the compensation from the landlord. Following the events, we did cut all ties with this landlord, on all properties not just the one in question, as we didn't want to continue a business relationship with a party that could jepordise our reputation again. We thrive to deliver the best customer service we can, and unfortuantely this situation was out of our hands. We are unaware if the property has been reoccupied or not, however the landlord would be allowed to rent the property on a standard residential let, and not as a HMO which may be what he has chosen to do, however we can not confirm as we no longer market this landlords properties. On behalf of the agency, we hope you understand that we did not willingly or intentionlly let you down at such short notice. If we could have had it another way, we would. We wish you the best of luck going forward. Tristram's

Contact details

Unknown

Opening hours

Unknown

Address

260-262 Derby Rd , Bramcote, Nottingham, NG9 3JN, UK, NG9

About

No about information available

Our team

No team information available

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available